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Customer relations/complaint handling
Step 1. Please talk to us
At St.George, we genuinely want to hear from you, our customers. We want to keep our lines of communication open and hear your suggestions for improvement. If you have something on your mind, share it with us, we welcome the opportunity to fix the situation.
Our staff are here to help you. So if you have a concern or complaint, please talk to our staff at your local branch, or telephone the St.George Contact Centre, 8am - 9pm (EST) 7 days a week 13 33 30.
A copy of our Let Us Know What You Think (PDF, 181 KB) is available for you to download.
If we do not satisfy your concern or complaint, please contact our Customer Relations Team (see Step 2).
Step 2. Customer Relations
If our branch or Customer Contact Centre teams have not resolved your concern or complaint, please contact our Customer Relations Team.
- Submit feedback online
- Call 1800 804 728 (Option 1) 9:00am - 5:00pm (EST) weekdays
- Fax (02) 9952 1080
Step 3: Financial Ombudsman Service (formally the Banking and Financial Services Ombudsman)
The Financial Ombudsman Service's Banking and Finance Division helps individuals and small business customers resolve problems and disputes with their bank and is free for individual bank customers. You can ask the Ombudsman to help you if your claim for financial loss is less than $280,000. You can contact the FOS on 1300 780 808 or lodge your dispute online at: www.fos.org.au.
