FAQs

Bank Accounts FAQs

• How can I check my account balance?
• How much will I be charged if I use a non-St.George ATM?
• Where is my nearest St.George ATM?
• Is Internet banking safe?
• How can I pay my bills using my St.George account?
• Can I access my account when overseas?
• How much money can I withdraw via ATMs and EFTPOS each day?
• What happens if I overdraw my account?
• Can I set up periodical payments and direct debits?
• What's the difference between a periodical payment and a direct debit?
• How do I close an account?

How can I check my account balance?

You can check your account balance at any time free of charge with Internet and Phone Banking or through St.George ATMs. You can also check your account balance on your regular account statement. For real-time updates, you can also set up SMS or Email Alerts to give you regular balance updates.

How much will I be charged if I use a non-St.George ATM?

For details of specific fees, please refer to our summary of Fees and Charges.

Where is my nearest St.George ATM?

St.George has the second largest network of ATMs in NSW and the largest network of ATMs in South Australia. Find your nearest St.George ATM.

You can also have your nearest ATM location sent to you via SMS. To use the service, simply SMS your current suburb and state to 199 44 ATM (286), and you will immediately receive a return SMS with details of their closest St.George Bank ATM. This service costs $0.40 per request, billed by your mobile phone carrier.

Is Internet banking safe?

Your security and the safeguarding of customer information are important to us. Fraud protection is also something you can help to eliminate. We protect you against fraud and keep your personal banking details secure at St.George by providing leading edge, industry standard technology and processes. Our advanced computer systems are designed to detect possible fraudulent transactions.

To make Internet Banking safer than ever, St.George uses a security feature called Secure Code. Secure Code is a free service that sends a unique code to your mobile phone or nominated landline telephone to authenticate certain types of Internet Banking transactions.

How can I pay my bills using my St.George account?

You can use BPAY® via Internet and Phone Banking to pay your bills.

Can I access my St.George account when I’m overseas?

You can still access your account when overseas. Bear in mind however that the charges for overseas ATM use are more expensive per transaction.

How much money can I withdraw via ATMs and EFTPOS each day?

You can withdraw up to $1,000 per St.George Debit Card each day or up to a combined $8,000 per day using EFTPOS and a St.George Visa Debit Card, provided your account contains sufficient cleared funds.

What happens if I overdraw my account?

If you overdraw your account and don’t have an approved St.George overdraft facility in place, fees may apply.

Can I set up periodical payments and direct debits?

You can set up periodical payments and direct debits from your account. The best way to do this is by registering for Internet and Phone Banking and then setting up any regular payments you need to make. Alternatively call us on 13 33 30 or visit one of our branches.

What's the difference between a periodical payment and a direct debit?

A periodical payment is a recurring payment that you set up yourself to pay a commitment, such as your rent or a loan, on the same day each month. A periodical payment is easy to set up and update yourself. If you don't have enough money in your account when the periodic payment is due, you may be charged a dishonour fee.

A direct debit is a payment established through a particular merchant, where you have authorised them to draw funds from your account. If you don't have enough funds in your account for a direct debit to go through, you may be charged a dishonour fee. Refer to our Fees and Charges for the respective fee amounts.

How do I close an account?

To close a St.George account that you no longer need, please visit your local branch.