FAQs - BPAY

Internet Banking - FAQs

BPAY

• What is BPAY and how do I set it up?
• What are the Customer Reference Number and Payer Name and do I have to enter these?
• Where do I find the Biller Code and Customer Reference Number (CRN)?
• Which bills can I pay via BPAY?
• Are there any minimum or maximum limits that apply?
• Can I schedule a payment for a recurring date?
• What is the cut off time for payments and how long does it take for the money to reach the biller?
• Can I stop a BPAY Payment once I have submitted it?
• Can I make BPAY payment with my credit card account?
• Is there a fee to use BPAY?
• I have a BPAY Biller with a Variable Customer Reference number. Do I have to delete the biller and recreate it each time I want to make a payment?
• What is the maximum amount I can BPAY?

BPAY View

• What is BPAY View and how do I set it up?
• How do I register for BPAY View?
• What happens if the biller denies my registration request?
• Which bills are available through BPAY View?
• How do I cancel BPAY View?
• Is there a fee to use BPAY View?
• How do I view all of my BPAY Billers?

What is BPAY and how do I set it up?

BPAY is a national electronic bill payment service, jointly developed by Australia's leading financial institutions. If your bill displays the BPAY logo, you can use BPAY to pay it through St.George Phone or Internet Banking.

There is no set up required. Once you are registered to for Internet Banking, BPAY is ready to use. Simply check that the BPAY logo is displayed on your bill, note the Biller Code, the Customer Reference Number and the amount you need to pay, then follow the step-by-step instructions provided.

To make things easier for you, Internet Banking can remember each biller you pay and store them as your favourite Billers. Using Internet Banking you can pay your bills straight away or schedule for them to be paid later. You can even set up regular payments weekly, fortnightly or monthly for up to 24 months in advance. You will get a receipt each time you make a payment.

What are the Customer Reference Number and Payer Name and do I have to enter these?

The Customer Reference Number (CRN) and Payer Name identify you and the bill you are paying to the biller.

You must enter the CRN to process the payment. The Payer Name is not a mandatory field, but any information you choose to enter here will be sent to the biller.

Where do I find the Biller Code and Customer Reference Number (CRN)?

The Biller Code and Customer Reference Number are located next to the BPAY logo on your bill.

Which bills can I pay via BPAY?

Over 13,000 bills accept BPAY including phone bills, utilities, credit cards and much more. Look for the distinctive BPAY logo in the payment section of your bill or visit the BPAY website for a complete list of BPAY billers.

Are there any minimum or maximum limits that apply?

Each Biller sets individual minimum and maximum transaction limits; these may be higher or lower than the limits we impose. We set a maximum daily limit of $100,000 per day however certain billers have a reduced limit of $15,000.

Can I schedule a payment for a later or recurring date?

Yes, you can schedule a payment up to 24 months in advance. You can also set up regular payments weekly, fortnightly or monthly for up to 24 months in advance.

What is the cut off time for payments and how long does it take for the money to reach the biller?

Cut off time is 5.30pm (AEST), 7 days/week. If you instruct us to make a BPAY payment before the time specified, it will in most cases be treated as having been made on the same day. However, if you instruct us to make a BPAY payment on a Saturday, Sunday or a public holiday or if another participant in the BPAY Scheme does not process a BPAY payment as soon as they receive the details, the payment may take longer to be credited to the biller.

BPAY payments require additional processing times due to the processes involved. Regardless of whether the payment is made to a St.George account or another financial institution, we require at least one day to process our side of the transaction. In addition, St.George cannot control when a participant in the BPAY Scheme processes their side of the transfer/payment.

Therefore we advise you to allow up to two working days for your transfer/payment to process. Rest asured St.George will always endeavour to process all transactions in a timely manner.

Whilst we endeavour to process all transactions in a timely manner, St.George cannot control when a participant in the BPAY Scheme processes their side of the transfer/payment. Therefore please allow up to two working days for your payment or transfer to be processed.

Can I stop a BPAY Payment once I have submitted it?

Once a transfer has been confirmed via Internet Banking, we are unable to cancel this payment.

If you have made a payment incorrectly, please contact our Internet Banking Helpdesk on 1300 555 203 (+612 9845 4160 overseas) 8am – 9pm (AEST) seven days/week.

There are two procedures that can be initiated:

1. Recall – A recall will endeavour to retrieve the funds from the crediting account.
2. Trace – A trace will locate the destination of the funds.

Can I make BPAY payment with my credit card account?

A number of Billers do not accept payment from credit card accounts. However, this varies and is at the discretion of the biller who is providing the bill.

To find the payment options offered by a specific biller, visit the BPAY website and type in the Biller Name. Some Billers may charge a surcharge for payments made from a credit card account. Again, this is at the discretion of the biller, and the surcharge would usually be added to the next bill.

Is there a fee to use BPAY?

No, BPAY is free to use via Internet Banking.

I have a BPAY Biller with a Variable Customer Reference number. Do I have to delete the biller and recreate it each time I want to make a payment?

No you don’t have to delete the Biller and recreate it each time you want to make a payment. If you have a Customer Reference Number that changes with each bill issued you can still save the BPAY Biller to your favourites. The next time you make a payment to that particular biller you will be able to enter in the new Customer Reference Number.

What is BPAY View and how do I set it up?

BPAY View gives you the ability to receive and view your bills through the secure environment of Internet Banking. You can do away with paper bills and efficiently manage your bills online. With BPAY View you can view, pay and track payments at any time.

To get started, you need to register for the bills you wish to receive electronically via Internet Banking.

What is the maximum amount I can BPAY?

You can BPAY a cumulative daily limit of $100,000 to BPAY Billers. However, a $15,000 maximum daily limit applies to certain billers Also, each Biller sets individual minimum and maximum transaction limits. These may be higher or lower than the limits we impose.

How do I register for BPAY View?

To register for BPAY View you need to refer to your paper bill for some details including your billing account number. This information is needed by the biller to identify you.

It will take up to two working days for the biller to process your request. When the biller accepts your registration, we will notify you when you log on to Internet Banking. After your registration is approved, you will start receiving your bills via Internet Banking at the next billing cycle.

You can register for BPAY View via Internet Banking from the ‘View my Bills Online’ Menu.

What happens if the biller denies my registration request?

First, check that you have entered the required details exactly as they appear on your paper bill. For information on why a biller has denied your registration request, you will need to follow up directly with the biller.

Which bills are available through BPAY View?

Hundreds of bills are available through BPAY View. Check if the biller offers BPAY View by looking for the words BPAY View in the payment option section on your paper bill or visit the BPAY web site for a complete list of BPAY View billers.

How do I cancel BPAY View?

You can cancel BPAY View at any time by simply cancelling billers that you have previously registered.

Is there a fee to use BPAY View?

No, BPAY View is free to use via Internet Banking.

How do I view all of my BPAY Billers?

You can view all of your Biller Accounts separately to your own accounts. They appear exclusively where relevant to the transaction type. When you select the ‘Pay a Bill via BPAY’ option, all of your saved billers will be displayed by clicking on the ‘Select a Biller’ dropdown menu.