Pen or PIN

From 4 June 2008, participating shops in Australia will be able to accept a Personal Identification Number (PIN), when you press the “CR” button using your Credit Card or Visa Debit Card. This will make things quicker and easier. Of course, you can continue to sign as you’ve always done when pressing “CR” button.

PIN – a quick, easy way to pay

When you’re ready to pay for your goods using your Credit Card or Visa Debit Card, checkout staff may ask if you would like to enter a PIN or sign for your purchase.

	1. Check to make sure the amount of the transaction is correct.
	2. Press the CREDIT key.
	3. Enter your PIN on the keypad.
	4. Press the OK/ENTER key.
	5. For your protection, the numbers of the PIN you enter are not displayed on the screen – you will see asterisks (****) instead.
	6. The screen will show you if the transaction has been approved and you will be issued a receipt.

Remember

• If you already have a card with a PIN, your PIN will not change.
• If you don’t know your PIN or wish to change your PIN simply visit your nearest St.George Bank branch with your card and we’ll be happy to change it for you.

Frequently Asked Questions

Can I still sign for my payments?
Yes. You still have a choice between signing or entering a PIN.

I have a PIN on my card already for cash withdrawals. Do I need a new PIN?
No, you can use your existing PIN.

How will I know what my PIN is?
If you don’t have a PIN, please visit your nearest branch with your card or phone our Customer Service Team on 13 33 30 8am to 9pm (AEST), seven days a week.

What if I have been issued a PIN but have forgotten what it is?
Please go to your nearest branch with your card or phone our Customer Service Team on 13 33 30.

Do I need a PIN for online and telephone purchases with my credit card?
No, there is no change to online and phone transactions. You will not require a PIN.

Who else knows my PIN and who is it safe to reveal my PIN to?
Only you should have access to your PIN. You should not reveal your PIN to anyone. If you believe your PIN has been copied by someone and you are concerned they might have access to your account/s please visit your nearest branch to change your PIN.

What if the shop does not accept PIN?
If a shop does not accept PIN then you can continue by signing the sales receipt as you have done in the past.