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Phone directory

A comprehensive list of phone numbers to help fast track your enquiry.

Top phone numbers

General enquiries

13 33 30

Business banking

133 800

Phone Banking

13 33 22

Report a lost or stolen card

1800 028 208

(within Australia)

+61 2 9155 7800

(from overseas)

General enquiries

Personal banking

  • General enquiries
  • Request a cheque book
  • Account information

13 33 30

+61 2 9155 7800 (from overseas)

Business banking

  • Customer service
  • Account information
  • Business loan enquiries
  • Merchant enquiries

133 800

+61 2 9155 7818 (from overseas)

Internet & Phone Banking Helpdesk

13 33 30

+61 2 9155 7800 (from overseas)

Business Banking Online Helpdesk

1300 554 004

8am–8pm Mon-Fri (AEST)

+61 2 9155 7818 (from overseas)

Report a lost or stolen credit card

1800 028 208

+61 2 9155 7800 (from overseas)

Financial hardship

1800 629 795

Mon-Fri 8:30am-7:30pm (AEST)
Sat 9:30am-6pm (AEST)

National relay service for deaf, hearing or speech impaired customers

  • TTY users
  • Speak and Listen
    (speech to speech relay)
  • Internet relay users

133 677 then ask for 133 700

1300 555 727 then ask for 133 700

Visit www.relayservice.gov.au for details then ask for 133 700

Are you a financial counsellor acting on the behalf of a customer?

1800 629 795

Mon-Fri 9am–5pm (AEST)

Customer relations

  • Make a suggestion
  • Lodge a complaint
  • Give a compliment

13 33 30

Mon-Fri 9am–5pm (AEST)

Media Relations

(02) 9236 2777

Electronic Banking

Personal banking

13 33 30

Register for Phone & Internet Banking

  • Reset password

13 33 30

Phone Banking Helpdesk

13 33 30

+61 2 9155 7800 (from overseas)

Internet Banking Helpdesk

13 33 30

+61 2 9155 7800 (from overseas)

Business Banking Online Helpdesk

1300 554 004

8am - 8pm (AEST) Monday to Friday
9am - 5pm (AEST) Saturday

+61 2 9155 7818 (from overseas)

Merchant Services

1300 650 977

8am–6pm Mon-Fri (AEST)

Existing loan/credit card enquiries

Credit Card

  • Existing credit card enquiry

13 33 30

Personal Loan

13 33 30

Home Loan

13 33 30

Business Loan

13 33 30

Investments and Insurance

St.George Margin Lending

1300 304 065

8.30am-5.30pm Mon-Fri (AEST)

Advance Funds Management

1800 819 935

8am-8pm Mon-Sat (AEST)

Insurance

13 33 30

say 'new insurance' when prompted