Here are the answers to frequently asked questions about paying your bills online.
BPAY® is a national electronic bill payment service, jointly developed by Australia's leading financial institutions. If your bill displays the BPAY® logo, you can use BPAY® to pay it through St.George Internet or Phone Banking.
There is no set-up required. Once you are registered for Internet Banking, BPAY® is ready to use. Simply check that the BPAY® logo is displayed on your bill, note the Biller Code, Customer Reference Number and amount you need to pay, and then follow the step-by-step instructions provided.
To make things easier, Internet Banking can remember each biller you pay and store your favourite billers. Using Internet Banking, you can pay your bills straightaway or schedule for them to be paid later. You can even set up regular payments daily, weekly, fortnightly or monthly for up to 24 months in advance. You’ll get a receipt each time you make a payment..
The Customer Reference Number (CRN) and Payer Name identify you and the bill you’re paying to the biller.
You must enter the CRN to process the payment. Payer Name is not a mandatory field, but any information you choose to enter in will be sent to the biller..
The Biller Code and Customer Reference Number (CRN) are located next to the BPAY logo on your bill.
Over 13,000 bills accept BPAY®, including phone bills, utilities, credit cards and much more. Look for the distinctive BPAY® logo in the payment section of your bill, or visit the BPAY website for a complete list of BPAY® billers
|Each biller sets individual minimum and maximum transaction limits, these may be higher or lower than the limits we impose. We set a maximum daily limit of $100,000 per day, however, to ensure Internet and Phone Banking remains safe and secure, we have increased security measures for funds transferred to selected billers for payments such as credit cards or TAB accounts. Payments to these billers have a reduced limit of $15,000.
If you are unsure of a biller’s limits please feel free to contact us on 1300 555 203.
|BILLER CODE||BILLER NAME|
|3079||OPTUS BILLING SERVICES - OPTUS MOBILE|
|3087||OPTUS BILLING SERVICES - OPTUS TV/NET CABLE|
|3400||ESANDA FINANCE CORP|
|3939||ADELAIDE BANK LINE OF CREDIT/REVOLVING ACCOUNT|
|3947||ADELAIDE BANK TERM DEPOSITS|
|6437||ANZ ACCOUNT E*TRADE AUSTRALIA|
|7930||PAYWAY PROFESSIONAL SERVICES|
|8573||GE MONEY LOW RATE MASTERCARD|
|8623||ONELINK MASTERCARD GE CAPITAL CONSUMER CARD CO|
|8813||COLES GROUP CARD(KMART)|
|10702||CAMERA ACTION PTY LTD|
|10975||TEDS CAMERA STORE|
|19992||COMPUTERSHARE INV SERV LTD ITF AIH CALL|
|20206||MACQUARIE CASH MANAGEMENT TRUST|
|20651||NITTEL COMMUNICATIONS PTY LTD|
|20685||NETWORK COMPANY AUSTRALIA PTY LTD|
|20743||NEXT FINANCIAL LTD|
|20768||PROFESSIONAL OUTSOURCE SOLUTIONS|
|20933||Readbet Pty Ltd|
|22699||CLUB LEISURE DEVELOPMENT PTY LTD|
|22715||INTERCHANGE VACATION CLUB|
|22731||MICRO BILLING SERVICES|
|22939||Bank of Melbourne Term Deposits|
|23580||DAVIDSON SPORTS BETTING|
|23820||DIGITAL HOME DISCOUNTS PTY LTD|
|23846||MECHLE PTY LTD|
|24760||GECFA / GE MONEY|
|24877||BILL HURLEY BOOKMAKING PTY LIMITED|
|26567||UNITED CARD SERVICES PTY LTD|
|27573||BEST BUY AUSTRALIA PTY LTD|
|28373||COMMONWEALTH BANK TERM DEPOSIT-ADDITIONAL DEPOSIT|
|30627||h and m commercial advisors pty ltd|
|31989||MYER VISA CARD|
|32813||DIGITAL CAMERAS ONLINE|
|35717||DIGITEL AUSTRALIA PTY LTD|
|36426||nt tab pl|
|39834||DIGITAL FUN STUFF|
|39894||TECHBUY PTY LTD|
|40683||TOWN & COUNTRY UPHOLSTERY|
|41590||Betfair Pty Ltd|
|42739||JANTECH COMPUTERS PTY LTD|
|44164||DIRT CHEAP CAMERAS|
|45641||SPORTINGBET AUSTRALIA (INTERNET) PTY LTD|
|49031||CIVIC COMPLIANCE VICTORIA|
|49577||CITIBANK COMMERCIAL CARD|
|49718||CITIBANK COMMERICIAL CARD|
|49734||CITIBANK BUSINESS CREDIT|
|49783||GOOGLE AUSTRALIA PTY LTD|
|51987||COLLECTION HOUSE LIMITED|
|52225||VODAFONE P/L POSTPAID|
|53009||VANGUARD INVESTMENTS AUSTRALIA LTD|
|56192||NAB AMERICAN EXPRESS CREDIT CARDS|
|65342||DIALABET.NET PTY LTD|
|67298||BETTERIT AUSTRALIA BPAY|
|68783||ITECH HOLDING PTY LTD|
|68932||Iasbet.com Pty Ltd|
|69229||PLUS CORPORATION NSW|
|71100||JIM'S TEST & TAG (JAMISON & KIPPAX)|
|71126||SHIRE OF WONGAN BALLIDU|
|72330||GLOBAL SYNERGY ENTERPRISE PTY LTD|
|73031||PAYWAY RENT AND HIRE|
|73049||PAYWAY HEALTH AND CARE|
|73056||PAYWAY MEDIA AND TELECOMMUNICATIONS|
|73072||PAYWAY NON-PROFIT ORGANISATION|
|73155||SCORPION TECHNOLOGY COMPUTERS|
|73239||BIDBOX ONLINE STORES|
|73288||PAYWAY EDUCATION AND TRAINING|
|73296||PAYWAY ARTS AND RECREATION|
|73304||PAYWAY FINANCIAL SERVICES|
|73312||PAYWAY TRANSPORT AND STORAGE|
|74617||HERITAGE BANK CARDS|
|74633||STRATAPAY PTY LTD - UNIT LEVIES & RENT PAYMENTS|
|88278||AUSCOMP COMPUTERS PTY LTD|
|91215||BANK OF QUEENSLAND CREDIT CARDS|
|93286||Grafton Artsfest Incorporated|
|100008||encompass credit union|
|100024||BOPO CARDS AUSTRALIA|
|106526||WOOLWORTHS EVERYDAY MONEY RELOADABLE PREPAID MC|
|106658||ANZ Term Deposits|
|107706||FIBUXI PTY LTD INTERHOME AG AUSTRALIA|
|110163||PLUS CORPORATION PTY LTD|
|112961||C N J MOTORSPORT|
|113167||CBA TRAVEL MONEY|
|117606||BANKSA TERM DEPOSITS|
|117614||ST GEORGE BANK TERM DEPOSITS|
|117630||WORLD MEDIA INTERNATIONAL PTY LTD|
|117960||BLUE FLY MOBILE|
|120105||DSL - WAREHOUSE (AUSTRALIA) PTY LTD|
|124206||Thomas Robert Waterhouse|
|126037||GAMBLE247 PTY LTD|
|132548||COLIN DE COSTA RENTALS - INTEL FROM AFP FRAUDULENT CBA|
|133678||ST GEORGE TERM DEPOSIT|
|135194||TOPBETTA PTY LTD|
|135335||RSL ART UNION TICKET PURCHASE|
|135343||RSL ART UNION ACCOUNT TOP UP|
|135459||OVERSEAS SUBSCRIBER AGENTS|
|140582||AAKI - ROGUEBILLER DETAILS PROVIDED VIA INTEL FROM AFP|
|150615||28 DEGREES MASTERCARD|
|150664||WIZARD CLEAR ADVANTAGE MASTERCARD|
|150979||TELSTRA PRE-PAID PLUS|
|160796||REDBACK CONFERENCING PTY LTD|
|160978||ESANDA TERM DEPOSIT|
|171686||DIGITAL STAR GROUP|
|172015||Ignite by Westpac|
|200360||Bookmaker com au Pty Ltd|
|205567||Tatts NT Lotteries Pty Ltd|
|282970||BENDIGO COMMUNITY TELCO|
|293076||GE MONEY MASTERCARD|
|293183||CUSTOM HOUSE CURRENCY EXCHANGE|
|293464||OZFOREX PTY LTD|
|342949||BENDIGO BANK LOANS AND CREDIT CARD PAYMENTS|
|347229||GOLDEN CASKET LOTTERY|
|364141||THE LAPTOP COMPANY|
|414045||RACEFORM AUSTRALIA PTY LTD|
|414409||COLONIAL FIRSTSTATE FIRSTCHOICE INVESTMENTS|
|414433||HOME IDEAS CENTRE|
|423251||MACQUARIE CARD SERVICES|
|423343||CREDIT CARD SERVICES|
|424507||GREATER BUILDING SOCIETY LTD CARDS|
|434209||DIGITAL FUN STUFF|
|464297||SPORTINGBET AUSTRALIA PTY LIMITED|
|464313||AUSTRALIAN COMPUTER ONLINE|
|484113||SHOPPINGSQUARE.COM.AU / APUS CORPORATION|
|504985||EYO TECHNOLOGIES PTY LTD|
|505115||PHD SITES P/L|
|535518||REV AUSTRALIA P/L|
|535641||SECURE CASH EXPRESS PTY LTD|
|535724||HERITAGE BANK TERM DEPOSITS|
|535831||Qantas Cash Currency|
|544734||MOBILE LAPTOPS & NOTEBOOKS|
|564955||HEWLETT-PACKARD AUST P/L HOME/SMALL BUSINESS|
|575092||COMMONWEALTH BANK TERM DEPOSIT|
|575985||BUYQUICK COM LTD|
|584607||GREYHOUND RACING NEW SOUTH WALES|
|605352||Verseo Distribution Pty Ltd ATF the Verseo Trust|
|615955||RWWA INVOICE PAYMENTS|
|686378||TELSTRA PRODUCTS AND SERVICES|
|696732||AUSPAC SOURCES P\L T\AS CRAZYSALES|
|707869||RACING GAMING AND LIQUOR|
|707877||GAMING & WAGERING COMMISSION|
|716548||MYOB PAYMENT SERVICES BUILDING|
|747014||COMMINVEST TERM DEPOSIT|
|747188||COLONIAL FIRST STATE CASH MANAGEMENT TRUST|
|756544||Newcastle Permanent Building Society Ltd|
|765628||C1 CONSULTING PTY LTD|
|765719||TECHNICASH PTY LTD|
|798595||SECURITY TSFR REGISTRARS|
|798777||DOUBLECLICK DIGITAL SOLUTIONS|
|818286||PRITCHARD-GORDON RACING PTY LTD|
|828004||SHOPPING SAFARI AND AUCTIONBASEMENT|
|838599||DINERS CLUB PTY LIMITED - INTERNATIONAL|
|838805||AUSSIE CREDIT CARD|
|868679||BEST BOOKIES PRICE PTY LTD|
|879163||FRICTION PC MARKET|
|899104||Baycorp Collection PDL (Australia) Pty Ltd|
|919621||OO.COM.AU / OVERSTOCKOUTLET PTY LTD|
|939348||PLUS CORPORATION PTY LTD|
|948505||NSW TCU CREDIT CARD|
|950253||HANOVER CONSUMER FINANCE PTY LTD|
|989509||MOGA LOAN REPAYMENT|
|999532||SML CREDIT CARD|
Yes. You can schedule a payment up to 24 months in advance. You can also set up regular payments daily, weekly, fortnightly or monthly for up to 24 months in advance.
Cut off time is 5.30pm (AEST), 7 days a week. If you instruct us to make a BPAY® payment before the time specified, it will in most cases be treated as having been made on the same day. However, if you instruct us to make a BPAY® payment on a Saturday, Sunday or public holiday, or if another participant in the BPAY® Scheme does not process a BPAY® payment as soon as they receive the details, the payment may take longer to be credited to the biller.
BPAY® payments require additional processing times due to the processes involved. Regardless of whether the payment is made to a St.George account or to another financial institution, we require at least one day to process our side of the transaction.
While we endeavour to process all transactions in a timely manner, St.George cannot control when a participant in the BPAY® Scheme processes their side of the transfer or payment. Therefore please allow up to two business days for your payment or transfer to be processed.
Once a transfer has been confirmed via Internet Banking, we are unable to cancel payment.
If you have made a payment incorrectly, please contact our Internet Banking Helpdesk on 1300 555 203 (+61 2 9845 4160 overseas) 24 hours a day, 7 days a week.
There are two procedures that can be initiated:
1. Recall – A recall will endeavour to retrieve the funds from the credited account.
2. Trace – A trace will locate the destination of the funds.
A number of billers do not accept payment from credit card accounts. However, this varies and is at the discretion of the biller providing the bill.
To find the payment options offered by a specific biller, visit the BPAY website and type in the biller name. Some billers may charge a surcharge for payments made from a credit card account. Again, this is at the discretion of the biller, and the surcharge is usually added to the next bill.
No. BPAY® is free to use via Internet Banking
No. You don't have to delete and recreate the biller each time you want to make a payment. If you have a Customer Reference Number (CRN) that changes with each bill issued, you can still save the BPAY® biller to your favourites. The next time you make a payment to that particular biller, you’ll be able to enter in the new CRN
BPAY® View allows you to receive and view your bills through the secure environment of Internet Banking. You can do away with paper bills and efficiently manage your bills online. With BPAY® View you can view, pay and track payments at any time. To get started, register for the bills you wish to receive electronically via Internet Banking.
You can BPAY® a cumulative daily limit of $100,000 to BPAY billers. However, a $15,000 maximum daily limit applies to certain billers. Also, each biller sets individual minimum and maximum transaction limits, which may be higher or lower than the limits we impose.
Yes. When your Term Deposit Account is opened, you’ll be issued a BPAY® Biller Code and Customer Reference Number (CRN) so you can deposit funds into your new St.George Term Deposit Account.
St.George Term Deposit Biller Code: 117614
Customer Reference Number (CRN): Your 10-digit Term Deposit Account number.
To register for BPAY® View, refer to your paper bill for some details including your billing account number, which the biller needs to identify you.
It will take up to two working days for the biller to process your request. Once the biller accepts your registration, we’ll notify you when you log on to Internet Banking. After your registration is approved, you’ll start receiving your bills via Internet Banking at the next billing cycle.
You can register for BPAY® View via Internet Banking from the 'Transfers, payments & BPAY' menu.
First, check that you’ve entered the required details exactly as they appear on your paper bill. For information on why a biller has denied your registration request, you will need to follow up directly with the biller.
Hundreds of bills are available through BPAY® View. Check if the biller offers BPAY® View by looking for the words BPAY® View in the payment option section on your paper bill, or visit the BPAY® web site for a complete list of BPAY® View billers.
To cancel BPAY® View please contact our Internet Banking Helpdesk on 1300 555 203 (+61 2 9845 4160 overseas) 24 hours a day, 7 days a week.
No. BPAY® View is free to use via Internet Banking.
You can view all of your Biller Accounts separately from your own accounts. To view a list of your Billers select ‘BPAY® billers’ located in the ‘Transfers, payments & BPAY’ menu of Internet Banking.
To delete a ‘BPAY biller’ , simply visit the ‘Transfer, payments & BPAY’ menu. On the right hand side, under the heading ‘Manage my’ , select ‘BPAY billers’. This will display a list of all your saved billers. Select the BPAY biller name that you wish to delete and click ‘Delete’ on the top right hand corner & confirm.