Technical FAQs

Here are the answers to frequently asked technical questions about Internet Banking.

1.  Do I need any special software to run St.George Internet Banking?

   No. You may access your accounts online from any computer with Internet access. No downloads are required.

2.  Does Internet Banking work on Apple computers?

   Yes. Internet Banking is accessible via Apple computers. We support Mac 10.2, 10.3 and 10.4 with Safari and Firefox browser versions 1.0 and above.

3.  What operating systems and browsers are supported with Internet Banking?

   Internet Banking works with both Windows and Macintosh operating systems. We support a broad range of browsers including Safari, Firefox and Microsoft Internet Explorer versions 6 & 7.
   Browser	Operating Systems
   	Windows XP	Mac OS X	Vista
   Internet Explorer 6 SP2
   Internet Explorer 7
   Internet Explorer 8
   Mozilla Firefox 2
   Mozilla Firefox 3
   Google Chrome
   Safari 2
   Safari 3
   If you choose to use an operating system or browser not listed, you may experience difficulties. Unfortunately, our Helpdesk staff will not be able to assist you in resolving these matters.
   Please note: Some browsers have an 'auto save' functionality that enables the browser to remember specific information you've entered, such as passwords. For security reasons, we recommend you not enable this preference.

4.  I am trying to log on to Internet Banking and am getting a plain white screen. What do I do?

   You may have a Pop-up Stopper enabled, which will prevent the logon screen from opening. To log on to Internet Banking, you will need to disable it or configure it to accept the St.George logon page.For information on how to do this, you will need to contact your program vendor. Some Pop-up Stopper programs allow you to override them by holding the Shift or Ctrl key down and clicking the logon link at the same time.Once this program is disabled or configured to accept the St.George logon page you will be able to successfully log on to Internet Banking.

5.  I am trying to log on to Internet Banking and am getting the error 'We have identified that your web browser is not currently configured to accept cookies'...

   Cookies are required for logon access to our website. A cookie is a small string of text that our website will send to your computer to enable our system to recognise your browser. This cookie will not retrieve any other data from your computer, pass on computer viruses, or capture any personal information. Your browser must be configured to accept cookies. In addition, please ensure that your computer's date and time are correct.

6.  How do I configure my browser to accept cookies?

   To enable cookies please find your browser from the list below and follow the instructions
   
   Internet Explorer
   
   To enable Cookies on Internet Explorer
   
   1.From the toolbar click on Tools
   
   2.Click on Internet Options
   
   3.Click on the Privacy tab
   
   4.Click on Advanced
   
   5.Click on Override Cookie Handling
   
   Firefox
   
   To enable Cookies on Firefox
   
   1.From the toolbar click on Tools
   
   2.Click on Options
   
   3.Click on the Privacy tab
   
   4.Click on Cookies
   
   5.Click on Allow site to set cookies
   
   Safari
   
   To enable Cookies on Safari
   
   1.Click on Safari
   
   2.Click on Preferences
   
   3.Click on Accept Cookies
   
   4.Click on Enable
   
   Netscape
   
   To enable Cookies on Netscape
   
   1.Click on Edit
   
   2.Click on Preferences
   
   3.Click on Privacy & Security
   
   4.Click on Cookies
   
   5.Click on Enable Cookies

7.  I'm trying to log on to Internet Banking and am getting the error 'We have identified that your web browser does not have JavaScript enabled. As our service requires JavaScript'...

   JavaScript is a computer programming language understood by most web browsers and used to enhance web pages.Note that JavaScript must be enabled in order to properly view this website.

8.  How do I enable my browser for JavaScript?

   To enable JavaScript please select your browser from the list below and follow the instructions
   
   Internet Explorer
   
   To enable JavaScript on Internet Explorer
   
   1.From the toolbar click on Tools
   
   2.Click on Options
   
   3.Click on the Security tab
   
   4.Click on custom Level
   
   5.Under Scripting click on Enable
   
   Firefox
   
   To enable JavaScript on Firefox
   
   1.From the toolbar click on Tools
   
   2.Click on Options
   
   3.Click on the Content tab
   
   4.Click on Enable JavaScript
   
   Safari
   
   To enable JavaScript on Safari
   
   1.Click on Safari
   
   2.Click on Preferences
   
   3.Click on Web Content
   
   4.Click on Enable JavaScript
   
   Netscape
   
   To enable JavaScript on Netscape
   
   1.Click on Edit
   
   2.Click on Preferences
   
   3.Click on Advanced
   
   4.Click on Scripts & plug-ins
   
   5.Click on Enable JavaScript

9.  I'm getting the error ':[ServletException in:/......] Wrong format string: '$#,###,###,##0.00'...

   This error is due to your browser's language being set to a language other than English.
   
   To change the language setting on your computer, follow the steps below:
   
   1.Open an Internet Explorer Browser page
   
   2.Click on Tools and then Internet Options
   
   3.Click on Languages on the Internet Options screen
   
   4.Click on the Add button on the Language Preference screen
   
   5.Scroll through the list in the Add Language screen and locate English (Australia) [en-au], then click on the OK button
   
   6.Please ensure that the English (Australia) [en-au] entry is at the top of the list on the Language
   
   7.Preference screen. If it's not, select it and press the Move Up button until it is
   
   8.Click OK on the Language Preference screen
   
   9.Click OK on the Internet Options screen
   
   10.Close Internet Explorer, reopen it and start using St.George Internet Banking.

10.  Are there any transaction limits applicable to Internet Banking?

    Transaction Limits for Internet Banking
    When you transfer funds, make a Payee transfer or make a BPAY® payment, there are certain limits that apply when using Internet Banking. Some of those limits are displayed in the table below.Note: For a complete list of Transaction Limits, please refer to your account terms and conditions.
    Transaction	Per Transaction	Cumulative Daily Limit
    Paying a Payee Account that was set up online	$5,0001	$25,0001 ($5,000 per Payee Account)
    Paying a Payee Account that was set up via form	$100,000	$100,000
    Paying a bill via BPAY®	$100,0002	$100,0002
    Transferring funds via Telegraphic Transfer	$50,000	$50,000
    Bank Cheques per payee, per day	$5,000	$25,000
    The 'Cumulative Daily Limit' is reset at midnight each day. If you try to make a payment that exceeds this limit, you will receive an error message.
    Where you program a payment to be made in the future, we will not advise you if the payment has been rejected, for example due to insufficient funds. You should check on the day of payment to see if the payment has been made, or select email notification when setting up the schedule.
    Scheduled Payments and Exceeding Daily Limits
    When you schedule or make a Payee Account transfer or a BPAY® Payment from your account, we will check to ensure that the payment does not exceed the daily transaction limit (see list of limits above).
    However, we do not check and will not advise you if the sum total of your scheduled payments will exceed the daily transaction limit. You should check on the day of payment to see if the payment has been made, or select email notification when setting up the schedule.