How do I use Phone Banking?

If you are registered for Internet Banking you are also registered for Phone Banking.

To access Internet Banking all you need is your Customer Access Number and Security Number that you use to access Phone Banking.

You will also need your Internet Banking Password. This is unique to Internet Banking.

Account Balances including loans and credit cards

Select the account from the list presented
Listen to your balance

---

Last 12 transactions

Select the account from the list presented
Listen to your transactions

---

Last 6 presented cheques

Select the account from the list presented
Listen to your last 6 cheques

---

Search for a specific cheque

Select the account from the list presented
Enter the 6 digit cheque number and press
Listen to your cheque

---

Stop payment on a cheque

Select the account form the list presented
Press to stop a specific cheque
Press to stop a range of cheques

Press to proceed
Enter the 6-digit cheque number and press OR
Enter the 6-digit cheque number of the lowest cheque
and press and then press enter the 6-digit cheque number -
of the highest cheque and press
Listen carefully to the confirmation message press if OK to proceed
Write down your receipt number

---

Order a cheque copy

Select the account form the list presented
Press to proceed
enter the 6 digit cheque number and press
Listen carefully to the confirmation message, press if OK to proceed
Write down your receipt number

---

BSB Information

Select the account form the list presented
Listen to your BSB Number

---

Statement ordering - transactions since last statement
(mail only) 

Select the account from the list presented
Press to proceed
Listen to the confirmation message

---

Statement ordering - copy of most recent statement
(fax or mail)

Select the account form the list presented
Press to have the statement faxed
OR   Press to have the statement mailed.
Enter Fax number if requested
Listen carefully to the confirmation message, press if OK to proceed

---

Statement ordering - specific date range (fax or mail)

Select the account form the list presented

Enter the "from" date
Enter the "to" date

Listen carefully to the confirmation message, press if OK to proceed

Press to have the statement faxed
OR   Press to have the statement mailed.

Enter the fax number if requested
Write down the receipt number

---

Between St.George accounts

Select the "from" account from the list presented
Select the "to" account from the list presented
Enter the amount and press
Listen carefully to the confirmation message, press if OK to proceed
Write down your receipt number

---

To any account in Australia (third party)

Select the "from" account form the list presented
Select the "to" account from the list presented
Enter the amount and press
Listen carefully to the confirmation message, press if OK to proceed
Write down your receipt number

---

Select the "from" account from the list presented
Enter the amount in dollars and cents and press
Enter the biller code (appears next to the BPAY logo on your bill)
and press
Enter the customer reference number or account number -
(printed on your bill) and press
Listen carefully to the confirmation message, press if OK to proceed
Write down your receipt number

Change your security number

Enter your new security number and press
Re enter your new security number and press
Listen for the confirmation message

---

Current term deposit rates

You will be transferred to a Consultant who will provide these

---

Interest earned

Press for the interest earned in the last financial year OR
Press for the interest earned in the current financial year

Listen to your interest amount

---

Foreign exchange rates

Press for rates at which the bank buy's foreign currency OR
Press for rates at which the bank sells foreign currency

Choose which currency by pressing the related number
Listen for the rates

---

Activate your card

Enter your 16-digit card number
Enter your 8-digit activation code

---

Dispute resolution process

Listen carefully to the information provided

You can key ahead at any time if you know your selection

moves forwards to the next group of accounts
moves backwards to the previous group of accounts
For fast return to the main menu
will repeat any menu
to return to the previous menu or cancel a transaction

See our Terms and Conditions

If you are registered for Internet Banking you are also registered for Phone Banking.

To access Phone Banking all you need is your Card/Access Number and Security Number that you use to access Internet Banking.

You won't need to enter your Internet Banking Password, as this is unique to Internet Banking.