Phone Banking FAQs

Here are the answers to frequently asked questions about Phone Banking.

1.  How do I register for Phone Banking?

   To register for Phone Banking call 1300 555 203, 24 hours, 7 days.
   
   Remember: Once you're registered for Internet Banking, you're also registered for Phone Banking.

2.  How do I access Phone Banking?

   Accessing Phone Banking is simple:
   
   1. Call 13 33 22
   2. Enter your card or access number then press # (use your registered ATM, VISA Debit, credit card or Phone/Internet access card number)
   3. Enter your Phone/Internet security number then press #
   4. Follow the simple voice prompts that guide you all the way.

3.  Are my Phone Banking transactions secure?

   With all our stringent security measures on Phone Banking and Internet Banking, you can rest assured that your banking is safe and secure. In the unlikely event that an unauthorised transaction does occur (and it's clear you have not contributed to the losses from the transaction) St.George will refund the full amount of the losses. It's no wonder that thousands of people are already enjoying the security and simplicity of Phone and Internet Banking with St.George.

4.  Can I access Phone Banking from my mobile phone?

   Yes. You can access Phone Banking from any touch-tone or mobile phone. So now, whether you're at home or on the go, you'll always be able to keep track of your money.

5.  Can I access Phone Banking from overseas?

   Yes, you can access Phone Banking from overseas. Simply dial +61 2 9553 5900 and you'll be on your way.

6.  If I forget my security number what do I do?

   Don’t panic! If you forget your security number simply call 1300 555 203, 24 hours, 7 days. One of our friendly consultants will help you arrange another one.

7.  Can I change my security number?

   Yes. You can change your security number at any time simply by accessing Phone Banking and choosing option 4 and then option 1. In fact, for increased security we recommend you update your security number regularly.
   
   There are some rules to protect you when selecting your security number:
   
   1. Easy to remember numbers such as 1111 or 1234 cannot be selected
   2. Don't use your date of birth or other easily known personal information
   3. It's recommended that your phone and Internet Banking security number be different from any of your ATM/EFTPOS PINs.

8.  What call charges do I incur when I call Phone Banking?

   Whether you're calling locally, from interstate or from a mobile phone, the most you'll pay is the current local call cost.
   
   Calling from overseas will incur normal overseas rates and charges.

9.  What fees will I be charged for Phone Banking?

   All Phone Banking enquiries are free. With certain accounts transactions are fee free. Special services may incur a minimal fee. All Phone Banking fees are less than their Branch equivalents. So by using St.George Phone Banking you'll save yourself money.

10.  Are there any transaction limits on Phone Banking?

    We have transaction limits in place for Phone Banking and Internet Banking payments. These limits give our customers greater security, and consistency. So you know that regardless of how you choose to do business with us, either over the phone or via the internet, your options are the same. Here are our transaction limits:
    Transaction	Single Transaction Limit	Cumulative Limit
    Third Party Accounts (pay anyone in Australia). Set up online.	$5,0001	$25,000
    Third Party Accounts (pay anyone in Australia). Set up via Third Party form2.	$100,000	$100,000
    BPAY payments3	$100,000	$100,000
    Telegraphic transfers	$50,000	$50,000
    Bank cheques	$5,000	$25,000