Express Saver FAQs

Express Saver - Frequently Asked Questions

• How do I open an Express Saver Account?
• Who can open an Express Saver Account?
• Can I only apply for an Express Saver Account online?
• How will I know when my Express Saver Account is opened?
• What is a nominated account?
• Does my nominated account need to be with St.George Bank Limited?
• How do I deposit money into my account?
• How do I withdraw money from my Express Saver Account?
• What fees apply?
• Is the interest rate fixed?
• Do I have to keep a minimum balance?
• How long does my money have to be deposited to earn interest?
• Will I have the ability to make a deposit at a St.George branch?
• Can I arrange for payments to be directly credited to my Express Saver Account?
• Can I set up a savings plan by direct debit?
• How do I change my savings plan?
• Can I have ATM, cheque or branch access?
• How often will I receive a statement?
• How do I bank online?
• How do I bank using the phone?
• Is it safe to bank over the phone or Internet?
• What security does Business Banking Online offer?
• At what times can I access my account?
• How do I contact you?
• Can I change my nominated account?

How do I open an Express Saver Account?

Opening an account is easy. The following options are available for your convenience.

• Complete the online application form, print, sign and send* your completed application to:
  
  St.George Express Saver Account
  Reply Paid 1101
  PARRAMATTA NSW 2124
  
  
• Contact an Express Saver Consultant on 133 800 8am – 6pm, Monday to Friday (AEST), or stgeorge@stgeorge.com.au to post out an application form; or
• Contact your relationship manager

* do not affix a postage stamp

Who can open an Express Saver Account?

• Companies
• Trading Businesses
• Associations
• Company Trusts

Can I only apply for an Express Saver Account online?

No. You can contact us on 133 800 8am – 6pm, Monday to Friday (AEST), or bboesa@stgeorge.com.au and we will send you an Express Saver Account application form.

How will I know when my Express Saver Account is opened?

Once we have received your application and opened your account for you, you will receive a welcome letter. The letter will include the following information:

• Confirmation that your account is opened and ready to use;
• Details of your account number;
• Information on how to operate your account;
• Contact details for our dedicated helpdesk.

What is a nominated account?

A nominated account is a bank account that you choose to link to the Express Saver Account and must be in the same name and capacity as your Express Saver Account. Funds can only be transferred from your Express Saver Account to your nominated account.

Does my nominated account need to be with St.George Bank Limited?

No, your nominated account can be with any Australian financial institution, and must be in the same name and capacity as your Express Saver Account.

How do I deposit money into my account?

You may use St.George Internet Banking, St.George Business Banking Online or St.George Phone Banking to initiate a transfer in from your nominated bank account, even if it is held at another Australian financial insititution.

Alternatively, you may choose to use the online system provided by any financial institution to transfer funds to your Express Saver Account. You will need to know details of your Express Saver Account, which are set out in your welcome letter issued when you open your account.

How do I withdraw money from my Express Saver Account?

• You may only transfer funds from your Express Saver Account to your chosen nominated account.
• Access your Express Saver Account using St.George Internet Banking, Business Banking Online or Phone Banking and initiate the transfer to your chosen nominated account. The funds can then be accessed from your chosen nominated account.
• If you transfer funds before 5:00pm (AEST), your funds should be available in a nominated account with another financial institution by the next business day.

*subject to the terms of the account

What fees apply?

• No bank fees or charges apply to your Express Saver Account or Phone and Internet Banking.
• There may be associated costs to register for Business Banking Online if you wish to access your account using this solution. Please view the Product Disclosure Statement (PDS) for more information.
• Internet Banking and Phone Banking have no set up costs.
• Transfers to or from your Express Saver Account may give rise to fees on your nominated account.

Is the interest rate fixed?

No, the interest rate is a variable rate and is subject to change.

Do I have to keep a minimum balance?

There are no minimum balance restrictions for the Express Saver Account.

How long does my money have to be deposited to earn interest?

Every dollar earns full interest from the day it is deposited to your Express Saver Account. Interest is calculated daily, and paid monthly. If your nominated account is not with St.George, deposits to your Express Saver Account may not be recognised on the day that you request the deposit.

Will I have the ability to make a deposit at a St.George branch?

No, this product is an online product only. All transactions can only be performed using Internet and Phone Banking or Business Banking Online.

Can I arrange for payments to be directly credited to my Express Saver Account?

Yes, all you need to do is provide your Express Saver Account name, BSB and Account Number to the remitter of the funds. These account details are provided in your welcome letter or can be obtained by calling

133 800

Can I set up a savings plan by direct debit?

Yes, from your nominted account if it is held with St.George Bank and allows direct debit access. If you are unsure, please contact our Business Banking helpdesk on 133 800 8am-6pm, Mon-Fri (AEST):

If your chosen nominated account is not held at St.George Bank, then you may wish to contact the financial institution your account is held with to set up a transfer schedule into your Express Saver Account. You will need to know details of your Express Saver Account, which will be set out in your welcome letter issued when you open your account.

How do I change my savings plan?

You will need to print, complete an Auto Savings Plan form and send* the completed form to:

St.George Express Saver Account
Reply Paid 1101
PARRAMATTA NSW 2124

*no postage stamp is required

Can I have ATM, cheque or branch access?

No. The benefit of the Express Saver Account is that you manage your account completely online or by Phone Banking. This enables us to keep the account completely fee free.

How often will I receive a statement?

You will receive a paper statement every six months. You will also be able to access immediate transaction history information online using St.George Internet Banking or Business Banking Online. Phone Banking users can also phone 13 33 22 and listen to transaction history information.

How do I bank online?

We will automatically register you for St.George Internet and Phone Banking, you will then be able to transfer funds to your nominated account or complete a drawing from your nominated account. If you have applied for Business Banking Online, your online facility will allow you to complete this function.

A helpdesk representative can assist you in making the most suitable choice of online systems. Call on 133 800 8am-6pm Mon-Sat (AEST) for assistance on how to apply.

*Subject to system availability

How do I bank using the phone?

Find out how simple and easy Phone Banking is to use by visiting our helpful guide.

Alternatively simply call 1300 555 203 8am-9pm (AEST) 7 days a week and a helpdesk representative will assist you with setting up and using the St.George Phone Banking service.

Learn more about St.George Phone Banking by visiting our website.

Is it safe to bank over the phone or Internet?

Absolutely – St.George Bank offers the maximum level of security to our customers using online banking. Our security is based on strong data encryption, which keeps your banking details private.

Data encryption is a secure way of protecting transmitted information from being viewed or deciphered. When we encrypt your data, it is converted into a code which can only be accessed by us.

What security does Business Banking Online offer?

Our Business Banking Online solution offers your business the ability to apply strong internal controls by allowing your business to apply individual user limits, and offering the option of ‘two to sign’ on all online transactions to and from your nominated account.

Other security features of Business Banking Online include:

• Payment Authentication Device – electronic signatures
• Setting access control for users including View Only, Create and Authorise
• Setting a daily transaction limit
• Setting individual transaction payment limits
• Optional two to sign on transfers and payments
• Audit log to track user access

For more information on Business Banking Online features please visit our website or contact the Business Banking Online helpdesk on 1300 554 004 8am-8pm, Mon-Sat (AEST) . Please note that a separate application document is required to establish Business Banking Online and identification is required for each authorising officer.

At what times can I access my account?

Any time you want, 24 hours a day, 7 days a week*. If you require further assistance our dedicated helpdesk representatives can be contacted.

For Internet or Phone Banking assistance call on 1300 555 203 8am-9pm (AEST), 7 days a week.

For Business Banking Online assistance call 1300 554 004 8am-8pm Mon-Sat (AEST)

*Subject to system availability and maintenance

How do I contact you?

Call St.George Business Banking on 133 800 8am-6pm, Mon-Fri (AEST) or simply email us at stgeorge@stgeorge.com.au quoting ‘Express Saver for Business’.

Can I change my nominated account?

Yes, the account will need to be in the same name and capacity as the Express Saver Account. You will need to complete a Nominated Account Details Change form.

Steps to change your Nominated Account or Auto Savings Plan:

• Download and print the appropriate form below;
• Complete and sign the form;
• Send the completed form to:
  
  St.George Express Saver Account
  Reply Paid 1101
  PARRAMATTA NSW 2124

Change of Nominated Account Details form

To change your nominated account details you will need to complete and return this Nominated Account Details form and send to the above address. Additionally, if your new nominated account is held with another financial institution, you will need to provide:

1. a recent statement of your new nominated account on bank letterhead which clearly lists your account details and account number, or
2. reduce your Express Saver Account balance to nil ($0)

Change of Auto Savings Plan form

This facility is only available if your nominated account is held with St.George Bank Limited. To update an existing or request a new Auto Savings Plan, you will need to complete this Auto Savings Plan form and send to the above address.

Authority to Operate

To issue Internet and Phone Banking access to Individual/s Authorised User/s, you will need to complete and return this Authority to Operate form and send to the above address. Authorised User/s must be signatories on the Nominated Account to be linked to the Express Saver Account.

Request to close your Express Saver Account

You will need to reduce your Express Saver Account balance to nil ($0) and contact St.George to close your Express Saver Account. Please contact one of our Expess Saver Consultants on 133 800 8am to 6pm, Monday to Friday (AEST) or fax a signed request to (02) 9845 4308.