Skip to main content Skip to accessibility page Skip to search input

Our Values

Living the Values Model

Value

We need to be

We need to avoid

DELIGHTING CUSTOMERS

We delight our customer by deeply
understanding and exceeding expectations

  • Putting the customer at the centre of everything you do
  • Growing with and deeply understanding our customers throughout their lives; helping our customers to grow their wealth, so that we grow with them
  • Going the extra mile and exceeding customers' expectations
  • Getting bogged down in distractions which create no value for our customers or which distract us from our relationships with customers
  • Missing opportunities to help our customers to grow their wealth; focusing on just one product/service for customers
  • Accepting excuses or blaming circumstances about why Westpac cannot exceed customers' expectations

ONE TEAM

We work together respectfully to deliver the best
outcomes for our customers and the organisation

  • Collaborating to ensure the best outcomes for the customer
  • Valuing the strengths and differences of our brands; collaborating across our brands to beat the competition
  • Seeking out and embracing diversity in our people and communities; sensitivity to bring out the best in others
  • Missing opportunities to collaborate so that we can do the right thing by the customer
  • Focusing solely on what is happening within your own brand / division / team; ignoring opportunities to create value with other brands
  • Excluding people who are different to ourselves; in our work teams, our customer base or the communities that we serve

INTEGRITY

We are each accountable for our actions,
our honesty and doing the right thing

  • Doing the right thing by our customers, employees, communities, shareholders and regulators
  • Recognising our role in fostering economic development — being proud of our positive contribution to the communities we serve
  • Looking after our customers' best interests
  • Breaking rules, ethics or laws — our own, regulators or governing bodies
  • Missing opportunities to call out our strengths or the positive contribution we make to the groups that we serve
  • Providing advice to our customers which does not serve their best interests

COURAGE

We have the courage to think boldly and
find new ways of doing things

  • Actively seeking out new ideas (inside the Group and outside) and finding better ways of doing things
  • Showing resilience and tenacity to advocate new ways of doing things; "confidently speaking out" your views and ideas
  • Getting things done with speed, conviction and agility
  • Missing opportunities to improve because it's too hard to fix things
  • Missing opportunities to "speak out" and advocate for the truth, such as backing away from "calling out" improvements to systems or backing away from honest feedback to others
  • Giving up on the outcome at the first sign of failure; not trying any more

ACHIEVEMENT

We pursue personal, team
and business excellence

  • Comparing ourselves to the highest standards and always delivering your best
  • Taking accountability and not accepting excuses
  • Seizing opportunities to take action and achieve results
  • Accepting the way things have always been done; getting stuck in mediocrity e.g. "we've tried it before, it probably won't work"
  • Giving up — due to setbacks or things outside of your control; creating excuses or accepting failure as an outcome
  • Missing opportunities to create new business results; keep doing what we did yesterday

Is St.George the right culture fit for you?

Do you want to work where you can go as far as your talent can take you and be rewarded for your performance? Do you want to work in a company that values your input and encourages creativity? And while you are working do you want to have fun? If so, St.George could be the right culture fit for you. 

Learn more about our Key Opportunities or view our full list of current career opportunities.

Learn about Our Recruitment process.