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Friday, 18 October 2013

St.George today confirmed a relief package to assist customers who are suffering hardship as a result of the worst-affected bushfire areas in NSW.

St.George’s Disaster Relief Package offers immediate financial help to customers affected by the bushfires, with St.George employees providing additional support for those in need through the local branches and contact centres.

“Our thoughts are with those impacted by these devastating bushfires and we’d like to thank the amazing firefighters and volunteers who continue to support the community,” said George Frazis, Chief Executive Officer, St.George Banking Group.

“At St.George, we understand that times like these can be extremely hard - emotionally, physically but also financially. By offering support to our customers, we hope to help alleviate any concern they have with their financial commitments so that they can concentrate on more important issues at hand.”

“We are also fast-tracking insurance claims and our assessors are ready to assist all St.George customers in the worst affected areas. In, particular, customers can now use a new online insurance claims service that they can access via their smartphones and tablets and which is quick and easy to complete.”

The Disaster Relief Package offers:

  • Affected customers with St.George home loans may apply to defer repayments for up to three months
  • Affected businesses with existing loans can request loan restructuring without incurring the usual bank establishment fees
  • Affected credit card customers may request an emergency credit limit increase
  • Affected credit card customer may apply to defer repayments to their card for up to 90 days
  • Customers wishing to purchase replacement goods may apply for a personal loan at a discounted interest rate with no establishment fee
  • St.George will waive interest rate adjustments for affected customers wishing to withdraw term deposits
  • Affected St.George customers with Home and Contents insurance may be eligible to receive assistance including emergency funds and temporary accommodation.

Customers experiencing severe hardship will also be offered a halt on all interest accrual on unsecured credit products for a period of up to three months.

St.George customers who wish to utilise these special relief measures or need assistance should contact St.George Assist on phone 1800 629 795, or alternatively call their local Branch Manager.

Insurance customers

All affected customers should contact us on 1300 655 489 so we can assist with temporary accommodation and emergency funds. Claims can be lodged 24 hours a day, 7 days a week by calling this number.

Claims can also be lodged through St.George’s new online claims service which can be accessed via

or by going direct to this link:

Our assessors will be ready to assist all customers in the worst affected areas. Customers should not put themselves at risk by going into affected areas to retrieve insurance documents or to take photographs. We understand proof of loss may not be possible and we will accept the word of customers in these instances.

“We want to remind our customers that we are here to help and to please make contact as soon as possible if you have been impacted by the events of the last few days,” said Mr Frazis.


Credit criteria apply. Terms and conditions, fees and charges apply. This information does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it. Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement (PDS), before deciding. Unless otherwise specified, the products and services described on this website are available only in Australia. St.George Home and Contents Insurance is subject to conditions, exclusions and limits on cover which are explained in the PDS. Please note that new policies do not provide cover for bushfires for at least 7 days from the date the policy commences (longer exclusion periods may apply during natural disasters).Insurance is issued by Westpac General Insurance Limited and distributed by St.George Bank – a Division of Westpac Banking Corporation ABN 33 007 457 141 (the Bank). The Bank does not guarantee the insurance.