Big Ideas
As the financial landscape changes, what can you be doing to differentiate yourself from competitors and future proof your business? We regularly update this page with thought-inspiring articles to push you towards that next big idea.
CUSTOMER FOCUS
Three Steps to Defining Your Unique Selling Point
Here’s how to define your unique selling point to bring repeat customers through your door.
LEADING CHANGE
Getting Your Business Culture Right
We often hear the term 'culture'. When a business' culture is right, the impact it has, from the Boardroom to the interns, is tangible.
LEARNING AND DEVELOPMENT
Fuel your happiness: 3 things happy people do
If you employ or lead people, you want them to be happy too. A happy, engaged employee is a productive employee. Read about the 3 universal traits that happy people have in common.
LEADING CHANGE
The best mentors ask these 8 questions
An essential part of being a good mentor is asking the right questions. Here’s a cheat sheet to get you started.
LEADING CHANGE
Track Your Time for 30 Days. What You Learn Might Surprise You
It’s hard to know if we’re really making efficient use of our time. It seems like we’re working hard and we’re certainly stressed out. But are we spending our time on the right things?
DIGITAL
What ‘digital’ really means?
Companies today are rushing headlong to become more digital. But what does digital really mean?
LEADING CHANGE
How to trick your brain into thinking that you have more time
We can’t control how many hours we have in a day, but we can control how we spend them.
CUSTOMER FOCUS
When it comes to trust, it's the little things
A customer’s interaction with a company may result in either building or breaking trust with the company depending on how the customer’s issue is addressed.
LEARNING AND DEVELOPMENT
5 Future Trends of Learning and Development
Here are 5 future education trends that could fundamentally change the way we enable our employees to learn.
DIGITAL
Digital Australia: Seizing Opportunities from the Fourth Industrial Revolution
Digitally enabled innovations are creating opportunities and disrupting business models across all sectors of the Australian economy.
LEARNING AND DEVELOPMENT
Discovery-based Leadership Development
In a Social Age, leaders must move away from fitting individual development to external standards, so they can undertake personal journeys of discovery and growth.
DIGITAL
Customers’ Lives Are Digital - But Is Your Customer Care Still Analog?
Digital customer care is still new territory for many companies. They can learn a lot from the natives.
CUSTOMER FOCUS
Customer Engagement: Does Talking to a Human Still Matter?
The customer service experience is changing. Today, many companies are channeling their customers through the realms of chatbots, instant messaging, social media and artificial intelligence. And although it may be efficient, it comes with the potential for loosening the customer-company bond.
CUSTOMER FOCUS
Customer Service Secrets For Millennial Customers (That Improve Boomer Customer Service, Too)
Want to succeed in building a superior customer service experience for customers of all ages? Apply these principals.
LEARNING AND DEVELOPMENT
Experiential learning: What’s missing in most change programs
Successful transformations demand new capabilities. To build them, experiential learning leverages the intimate link between knowledge and experience.
CUSTOMER FOCUS
Focus on Keeping Up with Your Customers, Not Your Competitors
Every company these days seems to be either contemplating or pursuing digital transformation. Most cite the need to keep up with disruptive and well-established competitors. But perhaps this focus is too narrow?
CUSTOMER FOCUS
The Three Cs of Customer Satisfaction: Consistency, Consistency, Consistency
Consistency is the secret ingredient to making customers happy. However, it’s difficult to get right and requires top-leadership attention.
LEADING CHANGE
Are Good Managers Born or Made?
Career arcs in a wide variety of sectors are simply built to create a path to management, and sooner or later the serious-minded employee finds him or herself champing at the bit to be a leader.
DIGITAL
Four Business Models for the Digital Age
As today's business environment continues to transform and become increasingly digitalised, how do you navigate this new horizontal world so that you can efficiently reap the benefits while avoiding the pitfalls?
LEARNING AND DEVELOPMENT
Decoding Leadership: What Really Matters
For organisations investing in the development of their future leaders, prioritising these four areas is a good place to start.
LEADING CHANGE
Breaking Bad Leadership Habits
Leaders have to learn and practice new management techniques to overcome the habits that could be holding them back.
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1. Provided in the writers’ and speakers’ personal capacities and as such are their sole responsibility; and
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