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LEARNING AND DEVELOPMENT

5 Future Trends of Learning and Development

Here are 5 future education trends that could fundamentally change the way we enable our employees to learn.

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DIGITAL

Digital Australia: Seizing Opportunities from the Fourth Industrial Revolution

Digitally enabled innovations are creating opportunities and disrupting business models across all sectors of the Australian economy.

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LEARNING AND DEVELOPMENT

Discovery-based Leadership Development

In a Social Age, leaders must move away from fitting individual development to external standards, so they can undertake personal journeys of discovery and growth.

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DIGITAL

Customers’ Lives Are Digital - But Is Your Customer Care Still Analog?

Digital customer care is still new territory for many companies. They can learn a lot from the natives.

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CUSTOMER FOCUS

Customer Engagement: Does Talking to a Human Still Matter?

The customer service experience is changing. Today, many companies are channeling their customers through the realms of chatbots, instant messaging, social media and artificial intelligence. And although it may be efficient, it comes with the potential for loosening the customer-company bond.

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CUSTOMER FOCUS

Customer Service Secrets For Millennial Customers (That Improve Boomer Customer Service, Too)

Want to succeed in building a superior customer service experience for customers of all ages? Apply these principals.

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LEARNING AND DEVELOPMENT

Experiential learning: What’s missing in most change programs

Successful transformations demand new capabilities. To build them, experiential learning leverages the intimate link between knowledge and experience.

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CUSTOMER FOCUS

Focus on Keeping Up with Your Customers, Not Your Competitors

Every company these days seems to be either contemplating or pursuing digital transformation. Most cite the need to keep up with disruptive and well-established competitors. But perhaps this focus is too narrow?

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CUSTOMER FOCUS

The Three Cs of Customer Satisfaction: Consistency, Consistency, Consistency

Consistency is the secret ingredient to making customers happy. However, it’s difficult to get right and requires top-leadership attention.

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LEADING CHANGE

Are Good Managers Born or Made?

Career arcs in a wide variety of sectors are simply built to create a path to management, and sooner or later the serious-minded employee finds him or herself champing at the bit to be a leader.

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DIGITAL

Four Business Models for the Digital Age

As today's business environment continues to transform and become increasingly digitalised, how do you navigate this new horizontal world so that you can efficiently reap the benefits while avoiding the pitfalls?

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LEARNING AND DEVELOPMENT

Decoding Leadership: What Really Matters

For organisations investing in the development of their future leaders, prioritising these four areas is a good place to start.

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LEADING CHANGE

Breaking Bad Leadership Habits

Leaders have to learn and practice new management techniques to overcome the habits that could be holding them back.

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