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Policy & process

As the information around our policy & process is sensitive, it is only available in the secure broker website. You’ll be asked to use your unique login information to access this information.

The credit hotline is also available to assist with any policy related questions or scenarios you may have on 1300 137 532.

The operating hours are:

General Broker Line

11am - 4pm (ACDT), Monday - Friday
11:30am - 4:30pm (AEDT), Monday - Friday

Flame Broker Line

8am - 5pm (ACDT), Monday - Friday
8:30am - 5:30pm (AEDT), Monday - Friday

Commercial broker guide

Our full commercial broker guide is available on the secure broker website. If you have a login, please follow the link below to login and view.

If you don’t have a login, please contact one of our team who will be able to help.

Important information

The information on our website is prepared without knowing your customers personal financial circumstances. Before you act on this, please consider if it’s right for your customer. If you need help, call 1300 137 532.

Conditions, fees and credit criteria apply. Before making a decision, it’s best to read the terms and conditions: