Retail payment service availability

Each quarter you’ll find the most recent report detailing the reliability of the seven retail payment services you might use with us. Past reports can also be found on this page.

Reliability of our retail payment services

The documents on this page describe each of our retail payment services and show how reliable they have been for that quarter. The reports show the percentage of time that each of our services was unavailable or experienced a significant outage. We publish the reports on a quarterly basis as do most banks in Australia.  

The seven retail payment services covered are:

  1. ATMs
  2. Branches
  3. Using your card to pay   
  4. Ability of businesses to accept cards  
  5. Access to accounts using online banking
  6. ‘Fast’ account transfers
  7. ‘Next business day’ account transfers

Availability of Payment Services to Individuals and Businesses (PDF 187KB)

Archived Reports

Availability of Payment Services to Individuals and Businesses - 2021 Q3 (PDF 322KB)

Availability of Payment Services to Individuals and Businesses - 2021 Q4 (PDF 186KB)