We use cookies to secure and tailor your web use. Our notice explains how we use cookies and how you can manage them. By continuing to use this site we assume you're ok with our notice.
ePayments code
Here are the answers to frequently asked questions about ePayments Code.
- What is the ePayments Code?
- When will Westpac comply with the ePayments Code?
- What is a mistaken internet payment?
- What is not a “mistaken internet payment” under the ePayments Code?
- Who do I report the mistaken payment to?
- How do I report a mistaken internet payment?
- Are there specific timeframes to report a mistaken internet payment?
- Is the unintended recipient obligated to remit the full amount of the mistaken internet payment?
- I have received a mistaken internet payment and do not have the funds to repay the amount in full, what can I do?
- Are there specific timeframes in which the unintended recipient must remit the mistaken internet payment amount?
- What is the process of recovering funds for a mistaken internet payment?
- Is there a fee to report a mistaken internet payment?
- What is the difference between a mistaken internet payment (MIP), a Trace & Recall and a Disputed Transaction?
- How do I find out the status of my mistaken internet payment report?
- How do I cancel a MIP report?
- I have a 'Mistaken Internet Payment Debit' / 'MIP Debit' transaction on my statement, why has this occurred?
Important information
BPAY® is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.