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How to claim

First steps


  • Let the police know immediately if the damage is malicious, property has been stolen/lost or your home has been illegally entered
  • Don’t allow anyone to repair the property until we’ve had a chance to inspect it

Lodge your claim


  • Call us immediately on  1300 655 489 - this is the fastest way to claim
  • If you prefer to lodge a written application yourself, you can download the Landlord Insurance claim form and send it to us with supporting documentation

What if further information is required?

So we can assess your claim promptly, we may ask you to provide copies of:

  • Current tenancy agreement
  • A copy of the tenancy agreement for the new tenants (if applicable)
  • Rental payment receipts
  • Confirmation of your entitlement under the Rental Bond Board
  • Receipts for any expenses you’ve paid, such as cleaning

Making a claim over the phone

Call us on 1300 655 489. Select option 1 for home and contents, then option 2 for new claims
If you are eligible to claim, we will complete and lodge your claim over the phone
We may send you a letter confirming what we require from you, your case number and if required a claim form
Send us your supporting documents and if you were sent a claim form, the completed claim form

Need to send information?

If you need to send in documents relating to your claim, our details are below.

Please note your claim number on the documents or in the subject line:

Fax: 1300 200 850
Postal: GPO Box 4451
Sydney NSW 2001

If you need assistance, or want to track your claim, call us on 1300 655 489 and quote your case number.

How long does it take to settle a claim?

When we have all necessary information and have completed all investigation that was required to assess your claim, we will decide to accept or reject your claim and notify you of our decision within 10 business days.

Call us on 1300 655 489 (you’ll need to quote your case number).