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Hoax emails and Trojans

Beware of fraudulent emails

Beware of hoax emails designed to look like they've come from St.George, they are fraudulent.

Remember St.George will never ask you to update, verify or correct your Internet banking details directly into an email reply.

Latest Scams

The following are some hoax email examples report to us.

Malicious Attachment

 

Statement of Account

 

St.George Internet Banking Notification

Your security number has been changed

Hoax Email

The following are recent example of some signs that your machine may be infected with malicious software such as a trojan or virus.

Hoax Email

Hoax Email

Hoax Email

If you have clicked on a link or opened an attachment in a suspicious email:

  • Perform a scan for possible viruses or Trojans using your virus protection software.
  • If you do not have anti-virus software, we suggest you use one of the many free tools available online. See software protection for examples.

Note: do not use St.George Internet Banking until you have up-to-date security software on your computer.

How do I know it’s a hoax email?

Some hoax emails are easy to identify because they’re poorly worded and may contain grammatical and spelling errors. But others can look very real!

3 simple questions to help spot a hoax email:

A yes to any of these questions could indicate a hoax email.

  • Does it instruct you to click on a link, open an attachment or call a number?
  • Does it ask for your account or other personal information?
  • Does the email have poor grammar and punctuation?

What do I do if I receive a hoax email? 

Do not click on any links or open any attachments within the content of the email.

Do not respond directly without verifying the legitimacy of the request either by checking the information on our website or by calling the St.George Internet Banking Helpdesk 24 hours, 7 days a week on 1300 555 203.

Reporting scams is really important as it allows us to quickly investigate the information you've sent and use it to minimise the chance of others being affected.

Just email details to hoax@stgeorge.com.au. While we monitor this email inbox 24/7, we're unable to respond directly to individual emails.

If you are using a computer in an office/corporate environment it is good practice to inform your systems administrator of any suspicious emails.

What do I do if I’ve opened a link or attachment in a suspicious email?

  • Perform a scan for possible Trojans using your security software
  • If you do not have security software, we suggest you use one of the many free tools available online. See software protection for examples.

If you believe that you may have entered a hoax website, please call the St.George Internet Banking Helpdesk 24 hours, 7 days a week on 1300 555 203.

Note: do not use St.George Internet Banking until you have up-to-date security software on your computer.

Trojans 

Malware is malicious software also known as Trojans which are inserted into a computer system for the purpose of causing harm, such as stealing personal and financial information.

How to Identify a Trojan

Symptoms to look for:

  • Any unusual pop ups asking for personal or financial information, such as credit cards or date of birth

If you are using Internet Explorer on an infected PC:

  • Significant slowness in logging on (up to 3 mins)
  • A "Please Wait" message will replace the login button after being pressed. (see screen shot below)

IE Trojan

The symptoms you may experience if using Firefox on an infected PC are:

  • You will be unable to logon to Internet Banking.
  • Your browser will display an error message generated by the Trojan, instructing you that Firefox "has not been certified with this online banking product".
  • The message will direct you to use Internet Explorer instead. (see screen shot below)

Firefox Trojan

What to do I suspect I have a Trojan?

If you believe your PC may be infected by a Trojan, shutdown your browser immediately and contact the Internet Banking Helpdesk on 1300 555 203.