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Customers can increase the size of their loan to pay for expenses such as home improvements, holidays or investments. To be eligible, customers must meet lending criteria. An online application must be lodged together with a serviceability calculation and a signed affordability statement. To be eligible, customers need to have had the loan for at least 12 months and the loan can’t be in arrears. There may be a fee for a home loan limit increase if the request is approved based on the product type the customer holds.

Customers with a high level of savings can make their savings work harder, by using them to offset the interest accrued on their home loan.  This will give them the flexibility of accessing their money when they need to, with the benefit of paying off their home loan sooner.

There are two types of interest offset facilities available:

  • Full interest offset (Mortgage Equaliser Offset or Repayment Offset) – available for customers with eligible variable rate loans
  • Partial interest offset – for customers with a fixed rate loan

With FASTRefi®, you can offer customers complete refinancing within days of loan approval and them signing the loan.

It enables refinance to take place with no settlement booking required and no extra cost to the borrower, and once the documents are returned and certified, the loan could settle in 2-3 days.

The benefits for FASTRefi include higher conversion as it reduces the risk of losing the deal to the other financial institution’s retention team, and quicker commission payments.

The FASTRefi process is underpinned by First Title’s Title Insurance policy.

Customers who would like to pause or reduce their home loan repayments temporarily can ask for a Repayment Pause during a period of legitimate leave from the workforce. For a period of 3 to 12 months, the loan repayments can be reduced or paused and interest accumulated within the loan.

It is also possible to apply for a Repayment Pause if they’re ahead on their home loan repayments schedule. For any type of Repayment Pause, a customer needs to have had their home loan for a minimum of 12 months to be eligible.

Not all loan types are eligible and there is a fee of $500 per request.

This feature is not intended for customers who are experiencing financial difficulties due to factors such as loss of employment or trading losses. These types of situations are managed as "hardship" cases by our Collections Unit and are assessed on a case-by-case basis.

Flexible Choice gives you the opportunity to combine different St.George loan products and design a loan suited to your customers’ individual needs. The loan can be structured in three ways - part-fixed and part-variable, part-fixed and part-discount/capped (depending on availability), or part-fixed and part-fixed.

This loan feature was developed to provide borrowers with flexibility and choice. Customers can benefit from two or more different loan types, such as minimising their exposure to interest rate fluctuations whilst being able to make unlimited extra repayments. Flexible Choice also offers customers an interest only option. 

Important information

The information on our website is prepared without knowing your customers personal financial circumstances. Before you act on this, please consider if it’s right for your customer. If you need help, call 1300 137 532.

Conditions, fees and credit criteria apply. Before making a decision, it’s best to read the terms and conditions: