Our current assessment service levels for initial application assessment are:
- Flame -2 business days (17th June 2021)
- Flame self-employed -16 business days (27th May 2021)
- Gold - 10 business days (4th June 2021)
- Gold self-employed - 16 business days (27th May 2021)
- Accredited - 13 business days (1st June 2021)
- Accredited self-employed - 21 business days (20th May 2021)
*For initial application assessment if documents imaged to the file by 5pm AEDT.
Broker Credit Policy & Scenarios:
The credit hotline is available to assist with any policy related questions or scenarios you may have on 1300 137 532.
The operating hours are:
General Broker Line
11am - 4pm (ACDT), Monday - Friday
11:30am - 4:30pm (AEDT), Monday - Friday
Flame Broker Line
8am - 5pm (ACDT), Monday - Friday
8:30am - 5:30pm (AEDT), Monday - Friday
The bank for first home buyers
- Winner of 2020 Canstar Bank of the Year – First Home Buyers, for offering outstanding value home loans.
- Awarded at RFi Group Australian Lending Awards 2021 for Best First Home Buyer Lender.