Our current assessment service levels for initial application assessment are:
- Flame - 1 business day (files from 27/03)*
- Flame self-employed- 4 business days (files from 24/03)*
- Gold - 8 business days (files from 18/03)*
- Accredited - 26 business days (files from 21/02)*
- Gold & Accredited self-employed - 25 business days (files from 24/02)*
*For initial application assessment if documents imaged to the file by 5pm AEDT.
Mortgage Credit Hotline:
The Broker Credit Policy & Scenario Hotline hours of operation are 11am – 4pm ACDT (11:30am – 4:30pm ACDT) Monday to Friday. Call 1300 360 419 to speak with a Credit Manager for assistance with policy and scenario queries.