Our current assessment service levels for initial application assessment are:

• Flame - 1 business days (23rd Sep 2021)
• Flame self-employed - 2 business days (22nd Sep 2021)
• Gold - 1 business days(23rd Sep 2021)
  
• Gold self-employed - 2 business days(22nd Sep 2021)
• Accredited - 2 business days(22nd Sep 2021)
  
• Accredited self-employed - 3 business days(21st Sep 2021)

*For initial application assessment if documents imaged to the file by 5pm AEDT.

Broker Credit Policy & Scenarios:

The credit hotline is available to assist with any policy related questions or scenarios you may have on 1300 137 532.

The operating hours are:

General Broker Line
11am - 4pm (ACDT), Monday - Friday
11:30am - 4:30pm (AEDT), Monday - Friday

Flame Broker Line
8am - 5pm (ACDT), Monday - Friday
8:30am - 5:30pm (AEDT), Monday - Friday