Our current assessment service levels for initial application assessment are:

• Flame -2 business days (17th June 2021)
• Flame self-employed -16 business days (27th May 2021)
• Gold - 10 business days (4th June 2021)
  
• Gold self-employed - 16 business days (27th May 2021)
• Accredited - 13 business days (1st June 2021)
  
• Accredited self-employed - 21 business days (20th May 2021)

*For initial application assessment if documents imaged to the file by 5pm AEDT.

Broker Credit Policy & Scenarios:

The credit hotline is available to assist with any policy related questions or scenarios you may have on 1300 137 532.

The operating hours are:

General Broker Line
11am - 4pm (ACDT), Monday - Friday
11:30am - 4:30pm (AEDT), Monday - Friday

Flame Broker Line
8am - 5pm (ACDT), Monday - Friday
8:30am - 5:30pm (AEDT), Monday - Friday