We are currently experiencing an outage with BrokerHub and we are urgently working to restore the service. We apologise for any inconvenience. If you need immediate assistance please call the Mortgage Service Centre on 1300 137 532.

Our current assessment service levels for initial application assessment are:

• Flame - 7 business days (24th Feb 2021)
• Flame self-employed - 15 business days (12th Feb 2021)
• Gold - 11 business days (18th Feb 2021)
  
• Gold self-employed - 22 business days (3rd Feb 2020)
• Accredited - 16 business days (11th Feb 2021)
  
• Accredited self-employed - 25 business days (29th Jan 2020)

*For initial application assessment if documents imaged to the file by 5pm AEDT.

Broker Credit Policy & Scenarios:

The credit hotline is available to assist with any policy related questions or scenarios you may have on 1300 137 532.

The operating hours are:

General Broker Line
11am - 4pm (ACDT), Monday - Friday
11:30am - 4:30pm (AEDT), Monday - Friday

Flame Broker Line
8am - 5pm (ACDT), Monday - Friday
8:30am - 5:30pm (AEDT), Monday - Friday