We're currently experiencing a high volume of calls, but you can find out the latest information on our COVID-19 Customer Support Hub.
There’s a fair bit to work through, but it’s all about making sure you’re the right fit for us and we’re the right fit for you.
First you'll need to have a look at the available positions; you can make it easier on yourself if you search by job field, location, key word or role type. Once you've found the job you like, make sure you read the full position profile and get all the important information. You can then click on the apply button, accept the privacy statement and start creating your application.
From there, upload your CV and answer some questions as part of your application. We'll also ask for your contact details, so we can confirm that we've received your application and keep you updated.
If you can't see your dream job in the current available positions, create a profile and we’ll send you email alerts when relevant roles become available. To create your profile simply upload your CV and answer a few questions about yourself.
Once we've received your application we'll check to see if your skills and experience match the job's key criteria. We'll then let you know as soon as possible via email or phone whether your application has been successful.
Once you've moved past the initial application stage, you will be asked to complete an assessment that will allow us to understand more about you and your alignment to Westpac Group’s approach to service and our core values.
For some roles you will be asked to complete additional assessments that may include psychometric assessments, verbal, numerical and abstract reasoning skills as well as cognitive ability and technical skills. Your Talent Acquisition Consultant will advise you further around this.
For some roles we might start with a video interview where you can record your answers to some questions or a phone interview to talk about your experience, and if you sound like the right person for the job, we'll pass your CV on to the Hiring Manager. From there you'll be invited for a face-to-face interview either in person, or via teleconference or to an assessment centre. You might be asked to bring along documents proving your identity, credentials and eligibility to work in Australia.
Once you've completed the interview stage and have progressed further in the recruitment process, we'll conduct employment reference checks with two of your referees through an online process that is conducted by a third party company called X-Ref. Your referees need to be people you've reported to in recent roles.
We'll also conduct a range of Background Checks through another third party company called First Advantage. Your start-date and your employment is conditional on us being satisfied with the result of your checks. The timeframe for this can vary depending on the type and risk profile of your role, and if you’ve lived and worked elsewhere in the world.
Once all the boxes are ticked we'll be ready to give you a formal job offer. First you’ll receive an SMS and email asking you to login to a special online portal that will hold your employment offer letter. All relevant terms and conditions and more information about the benefits you'll be entitled to are included in this portal. Simply log in to review and accept your job offer.
Once you've accepted your employment offer, you'll receive an email giving you access to our New Starter candidate mobile application site. Here you will find all the information you need to know about Westpac Group before you start.