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Our Values

Helping Australians Succeed

Helping people dream big since 1937

St.George has been supporting our customers through life’s biggest moments since we were first established in 1937. A lot has changed since those pre-war days helping battlers in Southern Sydney achieve their dreams – we’ve grown and joined an even bigger family in the Westpac group, but what hasn’t changed is our commitment to delighting our customers.

People helping People

Our credo is ‘people helping people’ and we hold this at the heart of everything we do. Helping our customers means supporting them in their dreams whether big or small. We make sure to get it right for everyone, every time, and are proud to earn our customers trust.

Supported by leading technology, learning, flexible products and incredible teams, we put customers at the centre of everything we do. Did you know, St.George was the first bank to launch SMS Alerts in 2004. That’s just one example of an innovation driven by our unwavering passion for service.
 

To help us make our purpose a reality, we're guided by our five core values of:

  • Helpful - Passionate about providing a great customer experience
  • Ethical - Trusted to do the right thing
  • Leading Change - Determined to make it better and be better
  • Performing - Accountable to get it done
  • Simple - Inspired to keep it simple and easy

The Service Revolution that’ll change the game

We've made a commitment to put our customers first in everything we do; we're calling it the Service Revolution. This means creating fundamentally superior customer experiences for each customer, every time. We promise that when you meet with someone from Westpac Group, you'll be touched by their genuine dedication to Helping Australians Succeed.