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Cancelling a direct debit

Here’s how we can help you cancel your direct debits.

Check if your regular payment is a direct debit or recurring payment

Before you cancel a regular payment, check whether the payment has been set up as a direct debit or a recurring payment. This will help determine how to cancel the regular payment.

What is the difference between a direct debit and a recurring payment?

Direct debit

A direct debit is a regular automatic payment that authorises a merchant or service provider to withdraw an agreed amount of money from your nominated account. Direct debits are set up from an eligible transaction or savings account, using your BSB and Account Number.

We can help you cancel a direct debit payment.

Recurring payment

A recurring payment is a regular automatic payment that authorises a merchant or service provider to charge your debit or credit card. Recurring payments are set up from your debit or credit card using your 16-digit card number, expiry date and the CVC number on the back of your card.

If you’d like to cancel a recurring payment, you’ll need to contact the merchant directly.

How to cancel a direct debit payment?

If you ask us to cancel a direct debit from your St.George account, we’ll process your request. 

Over the phone

If you’d like to speak to someone over the phone to cancel your direct debit, give us a call on 13 33 30, Mon-Sat 8am-8pm (EST).

Visit your local branch

You can also visit your local branch to cancel a direct debit. You’ll need to fill out a Direct debit cancellation request form (PDF 97KB) so we can process the request on your behalf. 

Important information to know when cancelling a direct debit payment

Cancelling your direct debit doesn’t cancel your contract with the merchant or service provider. If you still owe the merchant or service provider for their service or utility, you’ll need to make alternate payment arrangements with them.

Experiencing financial difficulty? 

We understand that life can take unexpected turns. If you’re experiencing financial difficulty and are unable to meet your regular financial commitments, please let us know.  We are here to help.  

To speak to someone from our St.George Customer Assist team please call:

1800 629 795, Mon-Fri 8am-8pm (EST), Sat 9am-6pm (EST)

Alternatively, you can obtain free independent advice from a Financial Counsellor by calling the National Debt Helpline. This is a free service with dedicated people in each state that will work with you to understand your circumstances and help with next steps. 

Contact the National Debt Helpline on 1800 007 007

For more information visit St.George assist.

Frequently Asked Questions

Read our direct debit FAQs on the using your account page.