Cancelling a direct debit
Here’s how we can help you cancel your direct debits.
Check if your regular payment is a direct debit or recurring payment
Before you cancel a regular payment, check whether the payment has been set up as a direct debit or a recurring payment. This will help determine how to cancel the regular payment.
What is the difference between a direct debit and a recurring payment?
A direct debit is a regular automatic payment that authorises a merchant or service provider to withdraw an agreed amount of money from your nominated account. Direct debits are set up from an eligible transaction or savings account, using your BSB and Account Number.
We can help you cancel a direct debit payment.
A recurring payment is a regular automatic payment that authorises a merchant or service provider to charge your debit or credit card. Recurring payments are set up from your debit or credit card using your 16-digit card number, expiry date and the CVC number on the back of your card.
If you’d like to cancel a recurring payment, you’ll need to contact the merchant directly.
How to cancel a direct debit payment?
We can notify a company of your request to cancel a direct debit from your St.George account, or temporarily stop the company from debiting any funds from your account for 3 years*.
- Sign into your account through Internet Banking or St.George app
- Search ‘cancel direct debit’
- Tap ‘Cancel a direct debit’
- Choose the account on which the direct debit will appear
Note: You can only view companies that have direct debited your account in the past 90 days. Refer to the other contact methods below if the relevant company or direct debit does not appear on this list.
- Choose a direct debit and follow the prompts
Over the phone
If you’d like to speak to someone over the phone to request that we notify a company to cancel your direct debit, or temporarily stop the company debiting funds, give us a call on 13 33 30, Mon-Sat 8am-8pm (EST).
Visit your local branch
You can also visit your nearest branch to request that we notify a company to cancel your direct debit, or temporarily stop the company debiting funds.
*Important information to know when cancelling a direct debit payment
You can request that we stop a company from debiting any funds from your nominated account for 3 years. During this period, you will only be able to reinstate or create a new direct debit with that company on the nominated account, by contacting us over the phone or visiting us in branch to lift the block.
If you don’t want to stop all direct debits from a company, you can ask us to notify the company that you wish to cancel a specific direct debit. This may be relevant if, for example, you have your phone and internet with the same company, but only want to cancel the phone payment.
When we notify a company that you wish to cancel a direct debit, this is a notification only; it will be up to the company to cancel your direct debit. If you still owe the merchant or service provider for their service or utility, you’ll need to make alternate payment arrangements with them.
Experiencing financial difficulty?
We understand that life can take unexpected turns. If you’re experiencing financial difficulty and are unable to meet your regular financial commitments, please let us know. We are here to help.
To speak to someone from our St.George Customer Assist team please call:
1800 629 795, Mon-Fri 8:30am-7:30pm (Sydney Time), Sat 9:30am-6pm (Sydney Time)
Alternatively, you can obtain free independent advice from a Financial Counsellor by calling the National Debt Helpline. This is a free service with dedicated people in each state that will work with you to understand your circumstances and help with next steps.
Contact the National Debt Helpline on 1800 007 007.
For more information visit St.George assist.