Accessibility and disability support
Accessibility and disability feedback
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Using assistive technology such as screen readers and screen magnifiers.
Who are unable to use the mouse.
Dependent on the accessibility features of their web browser.
All images contain alternative (ALT) text. This ALT attribute is displayed when the site is visited with images "off" and voiced by screen readers. The null (or empty) ALT attribute used for ‘non-functional or brand-type’ images should be ignored by screen readers.
Tables and forms
Many forms and tables use accessibility features that enable them to be used with screen readers.
For technical reasons (and to meet some legal requirements), our website contains a number of PDFs. Where possible, we provide a HTML alternative. The Adobe Acrobat Reader required to read PDFs on the site. The Reader can be downloaded from the Adobe site, which also contains instructions for installing the software on your computer.
The Adobe website also contains a tool and instructions for converting PDFs into web pages online. It works with most, but not all PDFs. However, the conversion can take some minutes.
Our website is also available in simplified Chinese, traditional Chinese, and Vietnamese.
Accessibility and our other services
Helping hearing and vision impaired customers: We provide a variety of accessibility options for hearing-impaired customers: text telephone (TTY) facilities, links to the National Relay Service and access to interpreters through various state organisations. For our vision-impaired customers, our internet banking service is compatible with screen reading software, and a large number of our ATMs are equipped with tactile keypads and text-to-voice capability.
- Find audio enabled ATMs with our ATM locator.
Multi-lingual ATMs: By installing Korean, Italian, simplified Chinese, traditional Chinese, Filipino and Vietnamese options in our ATMs throughout New South Wales, Queensland, Victoria and Western Australia we’ve made certain language is no barrier for the vast majority of our customers.
Read more about our commitment to Sustainability and Community and how we help our customers.