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Products and services

Concession account

Customers that hold either a Commonwealth Seniors Health Card, Health Care Card or Pensioner Concession Card can apply for a concession account.

Find out more about concession accounts

Online applications for credit cards, personal loans and home loans

Applications for credit cards, personal loans and home loans can be done online. Where possible we’ve made our online applications meet accessibility requirements. If you have an accessibility requirement and need additional support, please call 13 33 30 or visit your local branch.

Debit cards

For vision impaired customers we can enhance the visibility of the embossed details on your card with contrast colour tipping. Order a free replacement of your existing card with contrast colour tipping by contacting us on (02) 9155 7820.

Extra care flag

The extra care flag removes the necessity for you to repeat yourself and helps the staff member support you with your inquiry. If you’d like to consent to having an extra care flag on your account, please contact our friendly branch staff or Customer Care team.


Our partnership with Australia Post means that customers can access banking services at their local Australia Post Office, across more than 3,500 outlets Australia-wide. Customers are required to use a debit or credit card in order to transact at Australia Post.

For more information on Bank@Post, go to the Australia Post website.