Products and services

Concession account

Customers that hold either a Commonwealth Seniors Health Card, Health Care Card or Pensioner Concession Card can apply for a concession account.

Find out more about concession accounts

EFTPOS Now terminals

Our EFTPOS Now terminals all have accessibility mode, features include assistance and a PIN entry solution to enable vision-impaired cardholders to enter their PIN independently when using a touchscreen terminal. Terminals periodically play an accessibility chime at the Card screen. Cardholders can select the assistance mode with large font size, colour contrast options and audio or Accessibility mode that has audio instructions, tactile markers positioned on the terminals edge to navigate the PIN entry keypad and a blank screen for security. Our training mode provides a simulated and guided step-by-step, audio walkthrough of our accessible terminals for all.

Online applications for credit cards, personal loans and home loans

Applications for credit cards, personal loans and home loans can be done online. Where possible we’ve made our online applications meet accessibility requirements. If you have an accessibility requirement and need additional support, please call 13 33 30 or visit your local branch.

Colour tipping for credit and debit cards

For vision impaired customers we can enhance the visibility of the embossed details on your card with contrast colour tipping. Order a free replacement of your existing card with contrast colour tipping by contacting us on  (02) 9155 7820.

Extra care flag

We’re here to support our customers, and extra care flags on your banking profile help us be there for you in the moments that matter most.  If you’d like more information, including how to give your consent for an extra care flag, please contact our friendly branch staff or Customer Care team. 

Bank@Post

Our partnership with Australia Post means that customers can access banking services at their local Australia Post Office, across more than 3,500 outlets Australia-wide. Customers are required to use a debit or credit card in order to transact at Australia Post.

For more information on Bank@Post, go to the Australia Post website.