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Customers in need of extra care

We understand there may be times in your life where you, or someone close to you, is in need of extra care. Here’s how we can help.

Financial hardship

Experiencing financial difficulty and worried you can’t pay? Let us help you get back on top of things.

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Domestic and family violence

Help in protecting or strengthening your financial independence, managing your finances safely if and when you leave, or rebuilding for a secure long-term future.

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Financial abuse

Help if someone manipulates your financial decision-making, or misuses or controls your money, financial resources, or property or assets without your knowledge or consent.

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Living with dementia

Helping Australians living with dementia remain financially independent for as long as possible and be less vulnerable to financial abuse.

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Dealing with bereavement

The loss of a loved one is a really difficult time. We understand that important matters and financial decisions can seem overwhelming – we are here to help.

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Dealing with fraud or scams

Helping to safeguard your personal and financial information, as well as some steps to take to help protect yourself. 

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