Request Assistance
We are facing unprecedented times and appreciate there is much uncertainty due to COVID-19.
If you've lost your job or suffered loss of income (including rental income) as a result of COVID- 19, we’re here to help through this challenging time. Please note the 2020 Support Package is no longer available, however we can help with a tailored solution to support you getting back on track.
To complete the request, you will need to be registered for online banking. If you are not registered for online banking, please register then revisit this page to start your application.
If you are not able to register for online banking please call Customer Assist on 1800 629 795 so we can help you work through the options available to you.
Already on a COVID-19 Home Loan support package^?
If you are currently on a support package^, you can find out more information about your options by visiting our Home Loan Support Package^ Options page.
Home or Investment Property Loan in the name of a Company, Trust or SMSF
If you need help with repayments on your Home or investment property loan in the name of business, trust or SMSF name, please call Customer Assist on 1300 554 001 so we can help you work through the options available to you.
Auto finance loans
If you need help with repayments on your auto finance loan, please call Business Assist on 1300 883 174 so we can help you work through the options available to you.
Important information
^ The 2020 COVID-19 Support Package is no longer available for new applications.