Solutions are assessed on a case by case basis and you may need to provide some further information such as Centrelink documents, medical information, employment status, proof of income, liabilities and expenditure. If required our Consultants will discuss these requirements with you.
If you are not happy with our response, please contact our Customer Relations Team on 1300 130 467 to discuss our decision. If your concern is still not resolved, you then may contact our external dispute resolution scheme. Westpac is a member of the Financial Ombudsman Service (FOS) which provides an independent mechanism to resolve specific complaints. FOS can be contacted on 1800 367 287 or via their internet site at www.fos.org.au