Skip to main content Skip to main navigation Skip to accessibility page Skip to search input

Before you notify us

Here’s what you need to know and have with you through this difficult time

Choose how to notify us

You might prefer to talk to us in a branch or over the phone. We are here to support you.

The Process step by step

A step-by-step guide to help you manage things as smoothly and easily as possible

Helpful checklists and resources

Help with knowing who to notify and answers to frequently asked questions

What happens when you notify us

How the accounts of deceased customers are affected after notification happens

Glossary of terms

A glossary of terms that will help you make sense of the jargon

Handy Tip

Make the font larger for easier reading by zooming in with your internet browser.

Bereavement support guide

A comprehensive 30 page guide supporting you after the loss of a loved one. Download Bereavement support guide

Talk to us