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Get to know Georgie

Georgie is our virtual assistant available 24/7 in your St.George App and Internet banking to answer your everyday banking questions. Georgie can give you instant support online, so you don’t need to call us or visit a branch.

Simply type in your question, and Georgie will help guide you.
Icon image of Georgie the St.George Bank chat virtual assistant

How Georgie can help?

"I don't recognise a transaction"
Georgie can help you identify your purchases by guiding you to Look Who's Charging in the St.George App.
"How do I update my details"
If you need to update your contact details, Georgie is here to help.
"I lost my card"
If you've lost your card, want to lock it temporarily or need to replace it, Georgie can guide you.
"I want to activate my card"
For Internet Banking and St.George App features, Georgie is here to help.

Where to locate Georgie?

In the St.George App

  1. Logon to the St.George App
  2. Tap 'Contact us' from the bottom navigation bar on the home screen
  3. Tap on 'Chat now' in the bottom right corner. Georgie will be available to you 24/7
  4. To resume a chat, tap on the chat bubble

 

In Internet Banking

  1. Logon to Internet Banking
  2. Click 'Contact us' from the bottom navigation bar on the home screen
  3. Click on 'Chat now' in the bottom right corner. Georgie will be available to you 24/7
  4. To resume a chat, click on the chat bubble

Download the St.George App

 

 

Keeping your data safe

Georgie helps you navigate Internet Banking and the St.George App. If you need to chat to us, Georgie can transfer you and chat to a person, Monday to Friday 7am to 8pm to assist in resolving your enquiry. Your conversation with Georgie is secure and your personal information protected at all times. More infomation: How we protect you

FAQs

There are a range of account service questions that Georgie can assist you. Georgie helps by providing you with a link to click on and where to complete the action. Either in St.George App or within Internet Banking.

Some examples of questions you can ask Georgie: “I don’t recognise a transaction”, "How do I update my details", “I lost my card” or “I want to activate my card”.

 

Important information

Before using Internet and Phone Banking, please read the St.George Internet and Phone Banking Terms and Conditions (PDF 9MB).

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