Assistance that never sleeps
Say hello to Georgie, your 24/7 Virtual Assistant, who's here to easily and securely help with your everyday banking questions.
Get to know Georgie
Georgie is our virtual assistant available 24/7 in your St.George App and Internet banking to answer your everyday banking questions. Georgie can give you instant support online, so you don’t need to call us or visit a branch.
Simply type in your question, and Georgie will help guide you.
How Georgie can help?
"I don't recognise a transaction"
Georgie can help you identify your purchases by guiding you to Look Who's Charging in the St.George App.
"How do I update my details"
If you need to update your contact details, Georgie is here to help.
"I lost my card"
If you've lost your card, want to lock it temporarily or need to replace it, Georgie can guide you.
"I want to activate my card"
For Internet Banking and St.George App features, Georgie is here to help.
Where to locate Georgie?
In the St.George App
- Logon to the St.George App
- Tap 'Contact us' from the bottom navigation bar on the home screen
- Tap on 'Chat now' in the bottom right corner. Georgie will be available to you 24/7
- To resume a chat, tap on the chat bubble
In Internet Banking
- Logon to Internet Banking
- Click 'Contact us' from the bottom navigation bar on the home screen
- Click on 'Chat now' in the bottom right corner. Georgie will be available to you 24/7
- To resume a chat, click on the chat bubble
Download the St.George App
Keeping your data safe
Georgie helps you navigate Internet Banking and the St.George App. If you need to chat to us, Georgie can transfer you and the chat to a person, Monday to Friday 7am – 9pm and Saturday & Sunday 8am – 6pm, to assist in resolving your enquiry. Your conversation with Georgie is secure and your personal information protected at all times. More information:
How we protect you
FAQs
Georgie can help you within Internet Banking or the St.George App with a range of service questions, such as “I don’t recognise a transaction”, “How do I update my details”, “I lost my card” or “I want to activate my card”.
Once you’ve asked your question, Georgie will provide you with a link directing you to where you can complete what you need to do.
Important information
Before using Internet and Phone Banking, please read the St.George Internet and Phone Banking Terms and Conditions (PDF 926KB).
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