Connect

Connect allows you to call our customer service team directly from the mobile banking app. When the call is initiated through the app, you do not have to answer a series of security questions. You have been identified by signing in using your preferred credentials, for example fingerprint or PIN number.

To use the feature:

Step 1: Open your Mobile Banking App

Step 2: Tap on Connect (bottom of the login screen), or tap the 3 dots in the top left corner, and then tap Contact us.

Step 3: Choose ‘Make a call’

Step 4: Login

Step 5: Select the product or service you need help with.

You will then be connected to the right person who can assist in resolving your enquiry.

Using Connect from within the Mobile Banking app connects you to the contact centre, avoiding the need to answer a series of security questions when you speak to a customer service specialist.

Open the Mobile Banking app and tap Connect at the bottom of the login screen. 

Connect links you to specialist team members within the Customer Contact Centre based on your query. For services which are available 24/7 (such as reporting your card lost or stolen) you are able to use Connect 24/7, however, for other services (such as general enquires) Connect is only available whilst the customer contact centre is open. View opening hours.

Connect uses the Location Services feature on your phone to automatically determine your physical location as ’Australia‘ or ’Overseas‘. If you don’t have this feature enabled on your phone, you will need to manually select your location as ‘Australia ‘or ’Overseas’ from within your phones settings.

Standard call charges apply from your service provider. Any charges are the same as if you call our contact centre directly. 

Yes - Connect has the same level of security as calling out contact centre directly.

Yes – Connect will be available on iPhone 4, 5, 6, 6 Plus and Android phones. 

No, not without your login details. You should call our contact centre on 1300 605 266 in the event your phone is lost or stolen so we can reset your password as an added level of security.