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Latest Scams

We're working all the time to better safeguard your financial and personal information. To help better protect you against scams, this page will provide information on some of the scams around at the moment.

For more information on scams, check out the Hoax email and Trojans page or visit Scamwatch.

SMS Scams

December 2016

Message: The message asks you to follow a link to a phishing website that is targeted to obtain your personal information, or you will be suspended or locked out of your banking.

Please Note: St George will not send you security messages asking you to click a link.

SMS Scam
SMS Scam
Phishing website

Scam emails

The following are some scam email examples reported to us for the following months. To better assist you, we've highlighted some of the ways that can help you spot a scam email.

July 2016

Email subject line: New Bank Account

Description: This email advises that the BSB and Account Number of an organisation has changed. It requires you to open an email attachment to retrieve the new details.

Do not reply to the email or act on these instructions without verbal confirmation from the employee by calling from a reputable source i.e. White Pages, Google search.

Think you received or responded to a similar scam email?

Past examples of email scam alerts


Scam remittance advice

February 2016

Email subject line: St George Bank Electronic Notifications

Description: This email hoax advises that ‘security problems’ have been identified and that you must complete verification to ensure your account security. As with all scams of this type, the link provided leads to a hoax website designed to harvest your credentials.

Do not click on any links in such emails. 

email hoax

Email subject line: St George Security Alert

Description: This email hoax advises that your online banking access has been locked. A link is provided so that you can remove the lock. As with all scams of this type, it leads to a hoax website designed to harvest your credentials.
Do not click on any links in such emails. 

email hoax

September 2016

Description: This below screenshot indicates that the device you are using to access your internet banking may have been compromised. St George will never ask you for this information when accessing internet banking.

Do not complete the details, If you believe your system has been compromised, or notice a transaction you did not make, contact us on 13 33 30 immediately.

Latest Scam

Think your computer may have malicious software?

Past examples of malicious software alerts


Phone Scams alert:

Fraudsters don't only strike online. There's been an increase in phone scams where the caller claims to be from a reputable organisation offering to assist with a computer issue. They then attempt to take control of or access your computer. Do not allow this under any circumstances, just hang up.

Also, be particularly vigilant if you’re asked to disclose any Internet Banking sign in details or Secure Code sent to your mobile. Again, just don’t do it.

Protect your Secure Code like you would a password or PIN

To protect the security of your accounts, never disclose your Secure Code – or any St.George Internet Banking access codes – to others.

Other recent phone scams involve hoax callers claiming to be bank employees, who then request customer account or personal details. For better protection from phone scams:

  • Keep all access codes (e.g. ATM password, card PIN, Internet Banking password, Secure Code we send to your mobile) secret and secure. We’ll never ask for this information over the phone or on email.
  • Never give a stranger remote access to your computer
  • Do not give out your personal, account or online details unless the phone number comes from a trusted source
  • Keep your computer protected by running security software purchased from trusted source
  • If you're unsure, ask for a reference number and call back on a trusted number (i.e. phone book) to confirm if the call was genuine
  • If you think you have provided your personal details to scammers, or given them access to your computer, contact us immediately on 13 33 30.