Verification for sole traders

Please provide certified copies of the relevant identification documents as listed on the form, please refer to the ‘What to do’ section above. The certifier should certify that the photocopy is a true and correct copy of the original by writing on and signing the photocopy. Please ensure the images in your ID documents are clear and easy to read.

For a full list of certifiers and ID documents, see our How to verify my identity.

An example of certified ID is shown below:

If visiting a branch, don’t forget to bring at least 2 forms of identification such as:

• Valid Australian Drivers licence
• Medicare card
• Passport
• Australian Birth Certificate Foreign Passport issued by a foreign government
• Proof of age card

Scam SMSs and emails usually contain a link to a fraudulent website that asks you to sign into Online Banking to capture your personal information.

To be safe always log on directly to stgeorge.com.au website or app or visit a branch.

If you’re ever unsure whether a message or call is from us, hang up and call our dedicated Business Identification Team on 1800 080 702 then select Option 1, from anywhere in Australia (or +61 2 9155 7522 select option 1 then option 2, if calling internationally) 8:00am – 6:45pm AEST, Monday to Friday. 

Learn more on how to spot a scam on our Protect yourself page.

Much of the information we hold about you will be stored electronically in secure data centres located in Australia. We also store information in other Westpac Group secure data centres or the data centres of our contracted service providers (including cloud storage providers), and some of these data centres may be located outside Australia.

We use a range of physical, electronic and other security measures to protect the security, confidentiality and integrity of the personal information we hold both in Australia and overseas.

For more information, please go to our Privacy Statement.

St.George takes the protection of its customer information and confidential information very seriously. We have rigorous security measures in place that protect the privacy and confidentiality of our customers, including industry best practice security and fraud detection techniques. We also constantly monitor the environment for emerging cyber threats, security issues and potential vulnerabilities across the Westpac Group.

We understand you may have questions and need time to provide all the required details. However, if you do not provide all the required details, we may not be able to update your profile and therefore may restrict your account and the opening of new products and services due to regulatory requirements, until you confirm that all your details are complete and up to date.

If you need help or more time to complete this request, you can call our dedicated Business Identification Team on 1800 080 702 then select Option 1, from anywhere in Australia (or +61 2 9155 7522 select option 1 then option 2, if calling internationally) 8:00am – 6:45pm AEST, Monday to Friday. Alternatively, you can call your Relationship Manager.

To unrestrict your account, please refer to the ‘What to do’ section above for the document(s) that need to be submitted.

If you have any questions, please call our dedicated Business Identification Team on 1800 080 702 then select Option 1, from anywhere in Australia (or +61 2 9155 7522 select option 1 then option 2, if calling internationally) 8:00am – 6:45pm AEST, Monday to Friday. 

Our team will let you know the steps you need to take to ensure all your records are up to date.

Yes, your Power of Attorney can complete this on your behalf by either visiting a branch with original documents or certified versions of the documents; or if you have been provided a form they can complete the form on your behalf, including certified versions of the documents and mail it to address noted on the form.

To make it easier for your nominated attorney(s) to transact on your behalf at a branch, please ensure the details of your Power of Attorney are provided to St.George beforehand.  For full instructions on how to record your Power of Attorney with St.George please visit our Power of Attorney page.

The account holder/s who are required to update their details will receive communications from us advising the steps they must take. If any party fails to complete the process within the timeframe specified, all account holders will be restricted from accessing any joint accounts.

St.George uses FileShare to securely exchange files containing sensitive or confidential information or files that are too large to be sent via email.

Data protection is a key focus area in St.George. By using this system, you help us in protecting your data and keep it secured. You should use the service:

• To receive documents that may include personal information sent to you by St.George.
• To send documents securely that may include personal information to St.George.

If you are a customer registered for Internet Banking, you may be able to verify and update your details using the St.George App or Online Banking via Mobile.

There may be 3 parts to the request:

• Verifying your identification
• Updating your employment and personal information
• Updating and verifying your contact details

Sign into the St.George App or Online Banking via Mobile

If you are overseas, you will need a working Australian mobile number so you are able to receive a One Time Password.

Verify your ID.

1. Logon to the St.George App or Internet Banking
2. Tap on the search icon if required to access the search bar
3. Search Verify your ID
4. Select Verify your ID and verify your personal information. 

Completing your personal information.

1. Logon to the St.George App or Internet Banking
2. Tap on the search icon if required to access the search bar
3. Search Update my contact details
4. Select Update my contact details and verify your personal information.

To register for Online Banking

For more information on how to register for Online Banking, please see St.George Online Banking.

Acceptable forms of ID for internet banking include a valid Australian driver licence, Passport, Medicare card or Australian birth certificate.