Skip to main content Skip to main navigation Skip to accessibility page Skip to search input


Existing home loan: request a call back

Don't wait on the phone

Complete the form below and we’ll call you back. We’re receiving a lot of enquiries at the moment, so please don’t call us to follow up – we will contact you within 3-5 days.

You can check your balance, adjust your repayment or download your statements via Internet Banking.

Sign in to Internet Banking

Register for Internet Banking

Read about how to manage your loan

How can we help?

Maximum 200 characters.

So we can call based on your time zone

Maximum 200 characters.

Thank you for requesting a call back

We're receiving a lot of enquiries at the moment, but don't worry about calling us to follow up - we will contact you.

You have a few options to manage your home loan online, please visit Manage my home loan for more information.



We were somehow unable to submit your request. Please try again or contact us on 13 33 30.

Return to Home Loans

Important notice

If you have any questions or need support, please contact us on 13 33 30. We want to let you know that we are currently experiencing a high volume of calls as a result of COVID-19.

The personal information we collect from you on this form will be used to respond to your query. We may disclose your personal information to other members of the Westpac Group, anyone we engage to do something on our behalf, and other organisations that assist us with our business. Our privacy policy, available at or by calling 13 33 30, contains information about how we handle your personal information.