COVID-19 Customer Support

It’s been a hard time for many of us tackling the pandemic and the economic challenges it’s raised. We’re here to continue to support you if you need it.

We're here if you need us

If you’re experiencing financial difficulty due to the impact of government health orders or COVID-19 related lockdowns, don’t wait if you need assistance. Contact our dedicated team of bankers who are ready to listen to your situation and can walk you through the support available to help get you back on track.

This may include:

  • repayment deferrals
  • reduced payments for a period of time
  • interest rate reductions
  • loan term extensions
  • fee waivers
  • restructuring of debt
  • referrals to financial counsellors or other support services

Further Support for Business Customers:

  • Case management support for our small business customers experiencing financial difficulty

Contact us

If your household has been impacted financially by COVID-19 and you’re seeking support, call our Assist team on 1800 629 795. Personal customers can also seek assistance online.

For Business customers contact our Business Assist team on 1300 365 081.

Recovery Hub – Resources to help you get back on your feet

Explore our tips, tools and resources, helping you get back on track following tough times.

Tips and ideas to help get back to business

Gain ideas on how to create a business recovery plan, manage cash flow in a crisis and more.

Helping you bank safely online

Mobile and Internet Banking

We’ve made mobile banking simpler and easier, with a wide range of features. You can check your account balance, pay bills and transfer funds. Getting Started with Mobile and Internet Banking (PDF 2MB)


Online Banking for Business

Bank online, on tablet and mobile and discover a fast and convenient way to stay on top of your business finances - anywhere, anytime.

You can speak to one of our friendly staff for more information or help with using Business Banking Online, on 1300 554 004.

Arm yourself against COVID-19.

At St.George we want to help keep our employees, their families, and all Australians safe as we play our part to support Australia’s pathway to reopening. One of the most effective ways to do this is through vaccination (subject to your own personal medical advice).
 

You can visit the Department of Health website to find all the details on the vaccines available in Australia, and to check your eligibility visit https://covid-vaccine.healthdirect.gov.au/eligibility
 

It takes every one of us doing our part to defend us from this virus and getting vaccinated is an important step. Thank you for doing your part to help keep our community safe. Please stay safe and keep well.

Other ways we can support you

Banking with us

Latest COVID-19 Advice

Helpful Resources

If your employment or income has been impacted by COVID-19, use our guides and tools for support through this crisis.

Important information

Eligibility conditions apply. St.George customers who need assistance should contact us on 1800 629 795. Business customers contact our Business Assist team on 1300 365 081. Auto-finance customers please call our team on 1300 883 174.