COVID-19: Customer Support

COVID-19 Customer Support Package

A helping hand for customers and small businesses

St.George has supported our customers, businesses and community through the good and tough times and will continue to be here for you as the COVID-19 situation evolves.

These measures reflect our ongoing commitment to support all customers through these challenging times. To find out more information and if you are eligible please speak to your Relationship Manager or call St.George Assist.

Keeping branches open: We are working hard to keep our branches open whilst keeping our people safe. While there may be isolated branch closures over the coming period, we will have alternative options in place and a rapid response plan to re-open the branch as quickly as possible.

Helping all customers access phone and online banking: Including a specialist call centre opened for elderly and vulnerable customers to help people register for and use online banking.

Support for home loan customers

Reduced Fixed Home Loan Rates: A 2.29% p.a. fixed rate home loan for one, two and three years for owner occupied customers on principal and interest repayments with Advantage Package, effective Friday 27 March 2020.

Repayment relief for home loan customers: St.George customers who have lost their job or suffered loss of income as a result of COVID-19 should contact us for three months deferral on their home loan mortgage repayments with extension for a further three months available after review. 

To find our more or to apply for repayment deferral, please go to the Home Loans support page.

$4 Billion in home lending commitment: St.George pledges to play its part to keep the property market and economy moving by supporting more Australians with their home ownership needs.

Support for deposit and transaction account customers

Term Deposit special offer of 1.7% p.a. interest for 12 months for all Australians with interest paid monthly to provide customers a higher return on their savings (up to $500,000 per customer). For Australians aged 65 years and over the rate will be 2% p.a. for eight months (up to $500,000 per customer). Rates effective Friday 27 March 2020. Customers can choose to have interest paid monthly to provide them with regular income.

Support for small businesses

Unsecured three-year term loan up to $250,000 for eligible new and existing customers with turnover of less than $50M. Effective Monday 23 March 2020, credit criteria applies.

200 basis point reduction on overdrafts for new and existing customers, effective Monday 6 April 2020.

100 basis points interest rate reduction for small business cash-based loans, effective Monday 6 April 2020.

Repayment relief for small business customers: St.George small business customers who need help to manage their cash flow can defer principal and interest repayments of business term loans for six months. Find out more and how to apply here.

Merchant terminal rental fee refunds for up to three months.

Helping small and medium businesses take advantage of the increased instant asset write-off and accelerated depreciation provisions in the Federal Government stimulus package with no establishment fees for equipment finance loans until the end of June 2020.

These measures are in addition to the help already available for small business customers who are impacted by recent disasters and are experiencing hardship including restructuring and consolidating loans or fee free redraws.

_{Interest rates are subject to change. Interest will continue to be charged to your loan during any repayment relief period. Small business offer available to eligible small business customers with total business borrowings less than $3.0m. Customers will be available to opt-in to this offer online from Monday 23 March 2020.}