COVID-19 Customer Support
Its been a hard time for many of us tackling the pandemic and the economic challenges it’s raised. We’re here to support you if you need it.
Customer Support update
What you need to know
If you are experiencing financial difficulty due to COVID-19, we may be able to provide a tailored solution that will give you the support you need to get back on track.
This may include:
- repayment deferrals or reductions for a period of time
- interest rate reductions
- loan term extensions
- fee waivers
- restructuring of debt
If you are a personal customer you may apply using this form, or call 1800 629 795. If you are a business customer, please call 1300 365 081. If you are an auto-finance customer, please call 1300 883 174.
Update for our Business customers
We’ve rolled-out a new support measure to help our business customers with their cash flow needs during the COVID-19 lockdowns.
If your income has been significantly reduced by the latest lockdown restrictions, you can find more information here about the support available.
Eligible businesses may also be able to access low interest rate business loans under the Federal Government SME Recovery Loan Scheme. Find out more
Recovery Hub
Explore our tips, tools and resources that could help you recover financially and get back on your feet.
Banking with us
Latest COVID-19 Advice
Helpful Resources
If your employment or income have been impacted by COVID-19, use our guides and tools for support through this crisis.