Skip to main content Skip to main navigation Skip to accessibility page Skip to search input

< Back to COVID-19 Customer Support

COVID-19 Customer Support Package

Financial assistance

Please complete and submit the form to apply for assistance with your loans and credit cards if you’ve been financially affected by Covid-19.


A helping hand for customers and businesses

St.George has supported our customers, businesses and community through the good and tough times and will continue to be here for you as the COVID-19 situation evolves.

These measures reflect our ongoing commitment to support all customers through these challenging times.

Keeping branches open: We are working hard to keep our branches open whilst keeping our people safe. While there may be isolated branch closures over the coming period, we will have alternative options in place and a rapid response plan to re-open the branch as quickly as possible.

Helping all customers access phone and online banking: Including a specialist call centre opened for elderly and vulnerable customers to help people register for and use online banking.

Support for home loan customers

New Fixed Home Loan Rates: a new low fixed rate home loan offer for one, two and three years for owner occupied customers on principal and interest repayments with Advantage Package# available for new fixed rate loans or existing variable rate customers looking to fix all or part of their loan. These rates do not apply to existing fixed rate loans. To find out more visit our interest rates page.

Repayment relief for home loan customers: St.George customers who have lost their job or suffered loss of income as a result of COVID-19 should contact us for three months deferral on their home loan mortgage repayments with extension for a further three months available after review.

To find our more or to apply for repayment deferral, please go to the Home Loans and other product support page.

$4 Billion in home lending commitment: St.George pledges to play its part to keep the property market and economy moving by supporting more Australians with their home ownership needs.

Special Term Deposit rates to increase your income

Term Deposit special offers are available online, over the phone or in branch with the option to have interest paid monthly to provide you with regular income.

See the latest Term Deposit offers.

Support for credit card, personal loan and Get Set Loan customers

3-month pause on repayments and interest charges: If you’ve lost your job or suffered a loss of income due to COVID-19, and you currently have a credit card or Personal Loan with us, these support packages could help.

To find out more about these support packages, or to apply, head to our Credit CardsPersonal Loan or Get Set Loan support pages.

For business credit cards please refer to our Business relief page.

Support for insurance customers

  • Landlord Insurance: Have you lost rental income as your tenant has been financially impacted by COVID-19 and cannot pay their rent? You may be able to claim under your Optional Landlord Extras cover. To find out more, visit our Landlord Extras claims page.
  • Personal Credit Protect: Our policies include involuntary unemployment cover, so if you’ve lost your job or have been stood down with no income as a result of the COVID-19 pandemic, depending on your circumstances, you may be able to claim under your policy. More details can be found on our Personal Credit Protect page.

Support for businesses

To find out more information about our business support package, please go to the Business Relief page.

Temporary Business Overdraft: Help for existing customers to continue paying their employees while they wait to receive payments from the Government’s JobKeeper Payment scheme. Eligibility criteria and Terms and conditions apply.

Unsecured three-year term loan up to $250,000 for eligible new and existing customers with turnover of less than $50M. Effective Monday 23 March 2020, credit criteria applies.

Repayment relief for business customers: St.George business customers who need help to manage their cash flow can defer principal and interest repayments of eligible business term loans for six months. Contact your Relationship Manager or or visit the business relief page to find out more including how to apply online

Defer credit card repayments for 6 months: Eligible customers can apply to defer repayments for St.George business credit cards including Amplify Business, BusinessVantage and Corporate Connections Mastercard. Find out more including how to apply.

Merchant terminal rental fee refunds for up to three months. To find out more, please go to the Business Relief Page.

Helping small and medium businesses take advantage of the increased instant asset write-off and accelerated depreciation provisions in the Federal Government stimulus package with no establishment fees for equipment finance loans until the end of June 2020.

These measures are in addition to the help already available for small business customers who are impacted by recent disasters and are experiencing hardship including restructuring and consolidating loans or fee free redraws.

Interest rates are subject to change. Terms and Conditions and Eligibility Criteria apply.

Support for Auto Finance customers

For repayment deferral, please apply for assistance.

COVID-19 Support Guide

Download our COVID-19 Support Guide (PDF 730KB).
 

The Detail

# Advantage Package Terms and Conditions apply. A $395 annual package fee applies and is payable from an eligible St.George transaction account. Before deciding to acquire a St.George transaction account, read the terms and conditions (PDF 2MB) and consider if the product is right for you.