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Manage an existing COVID-19 Home Loan support package

If you’ve received a support package^, you can find out more information about your options by visiting our Home Loan Support Package Options page.

Visit the home loan support package page.

Request new support for home loan customers

If you've lost your job or suffered loss of income (including rental income) as a result of COVID-19, we’re here to help through this challenging time. Please note the 2020 Support Package is no longer available however we can help provide a tailored solution that will give you the support you need to get back on track.

You can request help via the COVID-19 Support Hub in Online Banking.

Also available

Redraw funds*

If you’re ahead on repayments, you will have available funds in your home loan that you may access.

If you’ve already registered for redraw via Internet Banking, you can transfer your available funds into your preferred account online.

If you haven’t registered for redraw, you will first need to set-up redraw by completing the Home Loan Redraw Form.



You may have insurance that may cover you in the event of illness or involuntary unemployment. If you have this insurance, please check your Product Disclosure Statement.

For Consumer Credit Insurance 1300 655 489.

To lodge a claim on your Home Loan Protection insurance or BT life policy or for any queries call 1300 366 416.


Adjust Direct Debit

If you are paying your loan by direct debit, you have the option to:

  • reduce your repayments if you are paying more than you need to pay to the minimum amount required
  • amend the frequency, for example, from weekly or fortnightly to monthly
  • suspend your direct debit

You can do this by completing the Home Loan Direct Debit form.


Reduce repayments

If you are ahead on your repayments and have had this home loan for more than 12 months you may consider reducing your repayments.

This option is available depending on the amount of extra funds you have paid into your loan.


Switching to Interest Only

You may be eligible to switch your repayments to interest only. This will temporarily reduce your repayments as you will only be paying the interest portion of your repayment.

To find out if you are eligible to switch to interest only repayments, please complete a request to call back form or call us on 13 33 30.


FAQs: Switching to Interest Only

With interest-only repayments, you only pay the interest charged on the amount you’ve borrowed on your home loan. This means that repayments don’t reduce the principal, which results in higher interest charges over the life of the loan.

Interest-only repayments last for a set period after which the loan switches to principal-and-interest repayments.

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Give us a call

If you have any further questions regarding your existing home loan please request a call back.

Recovery Hub

Explore our tips, tools and resources that could help you recover financially and get back on your feet.

Learn more

Important information

^ The 2020 COVID-19 Support Package is no longer available for new applications.

* Redraw fees may apply, for more details please visit  

The information on our website is prepared without knowing your personal financial circumstances. Before you act on this or any advice, please consider if it’s right for you.

If you make a prepayment beyond the prepayment threshold or change to another repayment type then break costs and fees may apply. Customers can make prepayments of up to the $30,000 prepayment threshold for the entire fixed period without break costs or fees applying. For fixed rate loans taken up prior to 18 August 2019, customers can make prepayments of up to the $10,000 prepayment threshold in each 12 month period without break cost or fees applying. Prepayment break costs are explained in the Things You Should Know About Break Costs (PDF 71KB).