Troubleshooting guide for your EFTPOS Terminal
Trouble with your terminal? Our troubleshooting guide can help you to understand why your EFTPOS terminal is not working and walk you through the steps to fix it.
Which terminal do you have?
Which error are you experiencing?
Terminal won’t turn on
Fix it checklist
- Return the terminal to the base
- Look for a white light
- Check the power supply
- Connect a USB-C power cable
1. Return the terminal to the base
Is the terminal on the base?
Your terminal should automatically power on when it’s placed on the base.
- Make sure the terminal is sitting correctly on the base
2. Look for a white light
Can you see a white light?
- Check the left-hand side of the base for a white light
3. Check the power supply
No white light?
- Check the power cable is connected to the base
- Ensure the cable is connected to a power point
- Check the power is on
4. Connect a USB-C power cable
Still no white light?
- Connect a USB-C power cable to the port on the left-hand side of the terminal
- Connect to a power supply
- Hold the power button for 3 seconds
Your terminal should now be powered on.
Still no power?
Touch screen not responding
Fix it checklist
- 1. Shut down the terminal
- 2. Restart the terminal
1. Shut down the terminal
- Take the terminal off the base
- Hold the power button until you see the power menu
- Select Power off
2. Restart the terminal
Try restarting your terminal
- Hold the power button for 3 seconds until you see the notification screen (you can also place it on the base to power up)
- Swipe up to return to the amount-entry screen
- Try using the touch screen again
Still no response?
Paper jam or printing error
What’s happening?
I’m getting…
- Blank receipts
- Poor quality printing
- Paper jams
- Low battery error T605
Fix it checklist
- Check for damage to the roll
- Check the roll is placed correctly
- Check the battery
- Check for paper jams
Check for damage to the roll
If there is any heat, water, or other damage to the roll, it may not print.
- Open the paper roll compartment on the top of your terminal
- Remove the paper roll
- Check for damage
- Replace the roll (if damaged)
Check the roll is placed correctly
If the paper roll has been inserted incorrectly, it may not print.
- Place the roll with the paper end feeding under the roll and towards the terminal screen
- Check the roll is straight
- Pull the end of the paper above the paper compartment door
- Close the cover
- Go to Menu > Transaction History to print a duplicate receipt or transaction report to test the printer
Check the battery
If your terminal is showing low battery, it may not have enough power to print a receipt.
- Check the battery icon on the Status Bar
- If the battery is low or the battery icon is showing an exclamation mark, charge the terminal on the base
- Go to Menu > Transaction History to print a duplicate receipt or transaction report to test the printing.
Check for paper jams
If a receipt is not printing, you may have a paper jam.
- Open the paper roll compartment on the top of your terminal
- Remove the paper roll and check for any loose bits of paper
- Remove any paper and if the roll is damaged, replace it
- Place the roll with the paper end feeding under the roll and towards the terminal screen
- Check the roll is straight
- Pull the end of the paper above the paper compartment door
- Close the cover
- Go to Menu > Transaction History to print a duplicate receipt or transaction report to test the printer.
Still can't print?
Wi-Fi error
What’s happening?
- Communications error
- Request to call for authorisation
- Trouble reconnecting Wi-Fi
Fix it checklist
- Check the Wi-Fi connection
- Reconnect the Wi-Fi
- Check other devices
- Switch to a mobile hotspot
1. Check the Wi-Fi connection
Do you see a Wi-Fi icon in the status bar and does it have a \ or ? over it ?
Yes > Go to step 3
No (you have a Wi-Fi icon, but it doesn’t have a \ or ? over it) > Go to step 2
No (you do not have any Wi-Fi icon) > Go to step 3
Note:
- If you can see a 4G mobile signal icon refer to the troubleshooting 4G mobile network communications error
- If you don't have access to Wi-Fi, or can't see any icons, you can try connecting to a mobile network or use an ethernet connection. Download the EFTPOS Now User Guide (PDF 6MB) for more details.
2. Process the transaction again
Did processing the transaction again work?
Yes > Great
No > Go to step 5
3. Connect to Wi-Fi
- Go to the top of the screen
- Swipe down to view the status icons
- Tap and hold the Wi-Fi icon. You will see a slash (\) or a question mark (?)
- Tap the on/off button to turn the Wi-Fi on
- Select your Wi-Fi network
- Enter your Wi-Fi password
- Select CONNECT
Did the terminal connect to Wi-Fi?
Yes > Go to step 4
No > Go to step 5
4. Process the transaction again
Did processing the transaction again work?
Yes > Great
No > Go to step 5
5. Check other devices
Try connecting another device such as your mobile phone to the Wi-Fi and access the internet.
If your device won't connect to your Wi-Fi or you can't access your internet, contact your Internet Service Provider (ISP), or go to step 6.
Did your device connect to Wi-Fi and were you able to access the internet?
Yes > Go to step 7
No > Go to step 6
6. Switch to a mobile hotspot
- Go to the top of the screen
- Swipe down to view the status icons
- Tap and hold the Wi-Fi icon
- Tap the on/off button to turn the Wi-Fi on
- Select your mobile hotspot
- Enter your mobile hotspot password
- Select CONNECT
Did your terminal connect to the mobile hotspot?
Yes > Go to step 7
No > Go to step 8
Note: If you've successfully connected to a mobile hotspot, this is considered a temporary solution. Please contact us to discuss your options.
7. Process the transaction again
Did processing the transaction again work?
Yes > Great
No > Go to step 8
8. Contact us
4G mobile network error
What’s happening?
- Communications error
- Request to call for authorisation
- Trouble connecting to a mobile network
Fix it checklist
- Check the mobile signal
- Restart the terminal
- Connect to a mobile network
- Switch to Wi-Fi or a mobile hotspot
1. Check the mobile signal
Do you see a 4G mobile data icon in the status bar?
Yes > Go to step 2
No (you have a signal icon with x above it; or, no mobile signal icon) > Go to step 4
Note:
- If you can see the Wi-Fi icon refer to the troubleshooting Wi-Fi communications error
- If you don't have access to a mobile network, or you can't see any icons, you can try connecting to Wi-Fi or use an ethernet connection. Download the EFTPOS Now User Guide (PDF 6MB) for more details.
2. Restart the terminal
- Remove the terminal from the base
- Hold the Power button down until you see the power menu
- Select Restart
- Wait for the terminal to return to the notifications screen
- Swipe up to return to the amount-entry screen
3. Process the transaction again
Did processing the transaction again work?
Yes > Great
No > Go to step 6
4. Connect to a mobile network
- Swipe down from the top of the screen to view the status icons
- Tap the mobile data icon
The terminal should connect to a mobile network, and you should see the 3G or 4G mobile signal icon.
Did the terminal connect to a mobile network?
Yes > Go to step 5
No > Go to step 6
5. Process the transaction again
Did processing the transaction again work?
Yes > Great
No > Go to step 6
6. Switch to Wi-Fi or a mobile hotspot
To connect to Wi-Fi or a mobile hotspot:
- Go to the top of the screen
- Swipe down to view the status icons
- Tap and hold the Wi-Fi icon
- Tap the on/off button to turn the Wi-Fi on
- Select your Wi-Fi network or mobile hotspot
- Enter your Wi-Fi or mobile hotspot password
- Select Connect
Did the terminal connect to Wi-Fi?
Yes > Go to step 7
No > Go to step 8
7. Process the transaction again
Did processing the transaction again work?
Yes > Great
No > Go to step 8
8. Contact us
Can’t see your error listed?
Try the EFTPOS Now User Guide (PDF 6MB) or EFTPOS Now Quick Reference Guide (PDF 1MB)
Still need help?
Contact the Merchant Helpdesk
Available 24/7
Which error are you experiencing?
How are you connecting?
3G/GPRS error
What’s happening?
- COMMS UNAVAILABLE (431) DECLINED error
- CONNECTION ERROR (432) DECLINED error
- COMMS ERROR (415) DECLINED error
- Request to call for authorisation
- Trouble connecting to 3G/GPRS
Fix it checklist
- Check the mobile signal icon
- Reconnect to a mobile network
- Restart the terminal
- Switch to Wi-Fi or a mobile hotspot
1. Check the mobile signal
Do you see a grey mobile signal icon on the screen?
Yes > Go to step 2
No (you have a red mobile signal icon; or no mobile signal icon) > Go to step 3
Note:
- If you can see the Wi-Fi icon refer to the troubleshooting Wi-Fi communications error.
- If you don't have access to a 3G/GPRS mobile network, you can try connecting to Wi-Fi or use an ethernet connection. Download the EFTPOS 1 User Guide (PDF 1MB) for more details.
2. Process the transaction again
Did processing the transaction again work?
Yes > Great
No > Go to step 3
3. Reconnect to a mobile network
- Go to Menu > Utility > Reboot GPRS
Did the terminal connect to a mobile network?
Yes > Go to step 4
No > Go to step 5
4. Process the transaction again
Did processing the transaction again work?
Yes > Great
No > Go to step 5
5. Restart the terminal
- Take the terminal off the base
- Hold the red X key for 10 seconds
- Wait for 20 seconds, then hold the green enter key until the terminal turns on (or you can place it on the base to power up)
- Wait until the terminal returns to the main menu
6. Process the transaction again
Did processing the transaction again work?
Yes > Great
No > Go to step 7
7. Switch to Wi-Fi or a mobile hotspot
To switch to Wi-Fi or a mobile hotspot, go to Menu > Utility > Network and follow the prompts.
Need help? Download our EFTPOS 1 User Guide (PDF 1MB) and follow the steps in section 13. Network Configuration.
Did the terminal connect to Wi-Fi or a mobile hotspot?
Yes > Go to step 8
No > Go to step 9
8. Process the transaction again
Did processing the transaction again work?
Yes > Great
No > Go to step 9
Note:
- Dial connection is no longer available to connect your EFTPOS 1 terminal
- If you've successfully connected to a mobile hotspot, this is considered a temporary solution. Please contact us to discuss your options.
9. Contact us
Still can’t connect to a mobile network?
Contact the Merchant Helpdesk
Available 24 /7
Wi-Fi or ethernet error
What’s happening?
- COMMS UNAVAILABLE (431) DECLINED error
- CONNECTION ERROR (432) DECLINED error
- COMMS ERROR (415) DECLINED error
- Request to call for authorisation
- Trouble reconnecting to Wi-Fi or ethernet
Fix it checklist
- Check the Wi-Fi connection
- Restart the terminal
- Check other devices
- Switch to a mobile hotspot
1. Check the Wi-Fi connection
Do you see a red Wi-Fi indicator on the screen?
Yes > Go to step 2
No > Go to step 3
Note:
- If you can see the 3G/GPRS mobile network icon refer to the troubleshooting 3G/GPRS communications error.
- If you don’t have access to Wi-Fi, you can try using an ethernet connection. Download the EFTPOS 1 User Guide (PDF 1MB) for more details.
- If you don't have access to connect to Wi-Fi or ethernet, call the Merchant Helpdesk on 1300 650 977, to enable 3G/GPRS.
2. Restart the terminal
If you're seeing a red Wi-Fi indicator or the transaction still won’t process, you’ll need to restart your terminal.
- Take the terminal off the base
- Hold the red X key for 10 seconds
- Wait for 20 seconds, then hold the green enter key until th e terminal turns on (or you can place it on the base to power up)
- Wait until the terminal returns to the main menu
3. Check the Wi-Fi connection
Do you see a grey Wi-Fi indicator on the screen?
Yes > Go to step 4
No > Go to step 5
4. Process the transaction again
Did processing the transaction again work?
Yes > Great
No > Go to step 5
5. Check other devices
Try connecting another device such as your mobile phone to the Wi-Fi and access the internet.
If your device won’t connect to your Wi-Fi or you can’t access your internet, contact your Internet Service Provider (ISP), or go to step 6.
Did your device connect to Wi-Fi and were you able to access the internet?
Yes > Go to step 7
No > Go to step 6
6. Switch to a mobile hotspot
To switch to a mobile hotspot, go to Menu > Utility > Network and follow the prompts.
Need help? Download our EFTPOS 1 User Guide (PDF 1MB) and follow the steps in section 13. Network Configuration.
Did your device connect to the mobile hotspot?
Yes > Go to step 7
No > Go to step 8
Note:
- Dial connection is no longer available to connect your EFTPOS 1 terminal
- If you've successfully connected to a mobile hotspot, this is considered a temporary solution. Please contact us to discuss your options.
7. Process the transaction again
Did processing the transaction again work?
Yes > Great
No > Go to step 8
8. Contact us
Still can’t connect?
Contact the Merchant Helpdesk
Available 24/7
Paper jam or printing error
What’s happening?
I’m getting…
- Blank receipts
- Poor quality printing
- Paper jams
Fix it checklist
- Check for damage to the roll
- Check the roll is placed correctly
- Check the battery
- Check for paper jams
Check for damage to the roll
If there is any heat, water, or other damage to the roll, it may not print.
- Open the paper roll compartment on the top of your terminal
- Remove the paper roll
- Check for damage
- Replace the roll (if damaged)
Check the roll is placed correctly
If the paper roll has been inserted incorrectly, it may not print.
- Place the roll with the paper end feeding under the roll and towards the terminal screen
- Check the roll is straight
- Pull the end of the paper above the paper compartment door
- Close the cover
- Go to Menu > Reprint Receipt or Menu > Transaction List to print a duplicate receipt or transaction report to test the printing
Check the power
If your terminal is showing low battery, it may not have enough power to print a receipt.
- Check the battery icon in the top right-hand corner
- If the battery icon is red, charge the terminal on the base until the icon is green
- Go to Menu > Reprint Receipt or Menu > Transaction List to print a duplicate receipt or transaction report to test the printing
Check for paper jams
If a receipt is not printing, you may have a paper jam.
- Open the paper roll compartment on the top of your terminal
- Remove the paper roll and check for any loose bits of paper
- Remove any paper and if the roll is damaged, replace it
- Place the roll with the paper end feeding under the roll and towards the terminal screen
- Check the roll is straight
- Pull the end of the paper above the paper compartment door
- Close the cover
- Go to Menu > Reprint Receipt or Menu > Transaction List to print a duplicate receipt or transaction report to test the printer
Still can’t print?
Contact us
Contact the Merchant Helpdesk
Available 24/7
Terminal won’t turn on
Fix it checklist
- Return the terminal to the base
- Look for a green light
- Check the power supply
- Connect the power cable to the terminal’s Micro-USB port
1. Return the terminal to the base
Is the terminal on the base?
Your terminal should automatically power on when it’s placed on the base.
- Make sure the terminal is sitting correctly on the base
2. Look for a green light
Can you see a green light?
- Check the front of the base for a green light
3. Check the power supply
No green light?
- Check the power cable is connected to the base
- Ensure the cable is connected to a power point
- Check the power is on
4. Connect the power cable directly to the terminal
Still no green light?
- Connect the power cable to the Micro-USB port on the left-hand side of the terminal
- Connect to a power supply
Your terminal should now be powered on.
Still no power?
Contact us
Contact the Merchant Helpdesk
Available 24/7
Touch screen not responding
Fix it checklist
- Shut down the terminal
- Restart the terminal
1. Shut down the terminal
- Take the terminal off the base
- Hold the red X key until the terminal shuts down
2. Restart the terminal
- Hold the green enter key until the terminal turns on (or you can place it on the base to power up)
- Wait until the terminal returns to the main menu
- Try using the touch screen again
Still no response?
Contact us
Contact the Merchant Helpdesk
Available 24/7
Faulty battery
Return the terminal to the base
If your terminal is continually showing a low battery, return your terminal to the base when you’re not using it.
- Make sure the terminal is sitting correctly on the base
Need help?
Contact us
Contact the Merchant Helpdesk
Available 24/7
Power failure
What’s happening?
I’m getting…
POWER FAILURE (401) DECLINED error
Fix it checklist
- Try processing the transaction again
Try processing the transaction again
- If the transaction has declined due to a power failure, try processing the transaction again.
Note:
- You should always check the receipt to confirm that an APPROVED response is printed before the transaction is considered complete.
- If you continue to observe this error, contact the Merchant Helpdesk.
Need help?
Contact us
Contact the Merchant Helpdesk
Available 24/7
Can't see your error listed?
Refer to your EFTPOS 1 User Guide (PDF 1MB) or your EFTPOS 1 Quickstart Guide (PDF 1MB).
Still need help?
Contact the Merchant Helpdesk
Available 24/7
Which error are you experiencing?
Communications error
Linkly On-Premise
Fix it checklist
- Check the POS is connected
- Check the EFT Client icon
- Check the battery
- Restart the terminal
- Contact Linkly
1. Check the terminal is connected to your Point of Sale (POS) system
- Make sure the cables from the terminal to your POS system are securely connected.
2. Check the EFT client icon
The EFT Client manages the connection or interface between the terminal and the bank.
- Check the tool bar in the bottom right-hand corner of your PC screen
Do you see the EFT client icon?
- Yes > Check the colour of the icon to learn more about your error
- No > Go to step 4.
EFT client icon status
| Colour | This means the |
|---|---|
| Green | Terminal is online and connected to the POS |
| Yellow | Terminal is offline and is not connected to the POS or there is a communication (comm) port issue |
| Red | EFT server is not connected or there is a communication issue |
| Blue | EFT client is communicating with the bank using the terminal's internal modem |
3. Check the battery is charging
Make sure the terminal is receiving power from the base and the battery can charge. The battery symbol in the top right-hand corner indicates the battery charge.
| Battery symbol | This means the battery is |
|---|---|
| Green | Fully charged |
| Yellow | Partially charged |
| Red | Almost flat |
| Grey | Not fitted correctly or faulty |
Can you see a lightning bolt icon?
- Look for a lightning bolt icon above the battery symbol. This indicates the terminal is receiving power from the base.
4. Restart the terminal.
If you don't see the EFT icon or the icon is yellow or red, you may need to restart your terminal. Make sure you disconnect the terminal from the power supply before you manually shut down the terminal.
- Hold the Func and Clear keys down for 2 seconds. This will shut down the terminal
- Hold the Enter key for 2 seconds until you see the start-up screen. This will restart the terminal.
Contact Linkly.
If you're still having trouble connecting your terminal to your POS system, get in touch with Linkly.
Call Linkly Support
Monday to Friday 8am – 10pm (Sydney time)
Saturday 9am - 5pm (Sydney time)
Sunday and Public Holidays 10am – 3pm (Sydney time), excluding Christmas Day, Boxing Day, New Years Day, Good Friday, Easter Sunday, Easter Monday, and ANZAC day.
Communications error
Linkly Cloud
Fix it checklist
- Check the PINpad is connected to Linkly Cloud
- Check the Wi-Fi/Ethernet connectivity
- Test/Reconnect to Linkly Cloud
- Check the battery
- Restart the terminal
- Contact Linkly
1. Check the PINpad is connected to Linkly Cloud
- The Linkly cloud icon is a cloud symbol with a tick or a cross in it and is displayed on the bottom right side of the idle screen. If the cloud icon has a green tick the terminal is connected to Linkly Cloud.
- If the terminal cloud icon has a red cross, troubleshoot by pressing FUNC 7410, this will give access to Linkly diagnostic function, Select 1 (Cloud Diagnostics). Following three-line items will be displayed:
| Cloud Gateway | • Green dot means the cloud gateway is connected. • Red dot means that Linkly Cloud is not connected |
| Internet | • Green dot means the internet is connected • Red dot means troubleshoot the internet |
| Local Network | • Green dot means Wi-Fi or Ethernet is working fine • Red dot here means that it is not working, and user needs to check PINpad Wi-Fi or ethernet connection |
2. Check the Wi-Fi/Ethernet connectivity
Press FUNC 7410 Enter/3. Display Current Settings. This will show the network settings to determine if Ethernet or Wi-Fi connectivity is used. If the Communication type is empty , this means the terminal is using Wi-Fi. For Ethernet the settings will display Ethernet.
- For Ethernet connectivity make sure that the ethernet icon and bluetooth icon is green on PINpad. If the Ethernet icon or bluetooth icon is disabled, troubleshoot Bluetooth and check if the cable is securely connected to base and modem/router.
- For Wi-Fi connectivity make sure that the Wi-Fi icon is green on PINpad. If Wi-Fi icon is not green/disabled troubleshoot Wi-Fi connection.
3. Test/Reconnect to Linkly Cloud
- Press Func 6636 and press Enter
- If the PINpad does not respond, the Cloud connection is not working.
- If the PINpad displays Cloud Online / EFT-Client connecting then returns to the Idle screen with no errors displayed, the Cloud connection is working.
4. Check the battery is charging.
Make sure the terminal is receiving power from the base and the battery can charge. The battery symbol in the top right-hand corner indicates the battery charge.
| Battery symbol | This means the battery is |
|---|---|
| Green | Fully charged |
| Yellow | Partially charged |
| Red | Almost flat |
| Grey | Not fitted correctly or faulty |
Can you see a lightning bolt icon?
- Look for a lightning bolt icon above the battery symbol. This indicates the terminal is receiving power from the base.
5. Restart the terminal.
If you don't see the cloud icon or if the terminal cloud icon has a red cross, you may need to restart your terminal. Make sure you disconnect the terminal from the power supply before you manually shut down the terminal.
- Hold the Func and Clear keys down for 2 seconds. This will shut down the terminal
- Hold the Enter key for 2 seconds until you see the start-up screen. This will restart the terminal.
6. Contact Linkly.
If you're still having trouble connecting your terminal to your POS system, get in touch with Linkly.
Call Linkly Support
Monday to Friday 8am – 10pm (Sydney time)
Saturday 9am - 5pm (Sydney time)
Sunday and Public Holidays 10am – 3pm (Sydney time), excluding Christmas Day, Boxing Day, New Years Day, Good Friday, Easter Sunday, Easter Monday, and ANZAC day.
Terminal isn't reading cards
Fix it checklist
- Tap, insert or swipe the card again
- Restart the terminal
1. Tap, insert or swipe the card again
- Tapping? Try tapping the card again
- Inserting? Insert the chip or smartcard into the reader and only remove once the transaction is complete
- Swiping? Swipe the card in a smooth, swift motion (with the magnetic strip on the terminal side). Check the card is not damaged or cracked.
2. Restart the terminal
If you're still not getting a response from the card reader, you may need to restart your terminal. Make sure you disconnect the terminal from the power supply before you manually shut down the terminal.
- Hold the Func and Clear keys down for 2 seconds. This will shut down the terminal
- Hold the Enter key for 2 seconds until you see the start-up screen. This will restart the terminal
- Try tapping, inserting, or swiping the card again.
Contact us
Terminal still not reading cards?
Contact the Merchant Helpdesk
Available 24/7
Terminal won't turn on or respond
Fix it checklist
- Check the battery
- Check the base is charging
- Check the power supply
- Restart the terminal
1. Check the battery
Check if the battery is full or empty. The battery symbol in the top right-hand corner will indicate the battery charge.
| Colour | This means the |
|---|---|
| Green | Fully charged |
| Yellow | Partially charged |
| Red | Almost flat |
| Grey | Not fitted correctly or faulty |
2. Check the base is charging
Make sure the terminal is receiving power from the base and the battery can charge.
Can you see a lightning bolt icon?
- Look for a lightning bolt icon above the battery symbol. This indicates the terminal is receiving power from the base.
3. Check the power supply
No lightning bolt icon?
- Check the power cable is connected to the base
- Ensure the cable is connected to a power point
- Check the power is on.
The battery symbol will appear, and the terminal should be on.
4. Restart the terminal
Make sure you disconnect the terminal from the power supply before you manually shut down the terminal.
- Hold the Func and Clear keys down for 2 seconds. This will shut down the terminal
- Wait for 10 seconds
- Hold the Enter key for 2 seconds until you see the start-up screen
- Try processing the transaction again.
Still no response?
Contact us
Contact the Merchant Helpdesk
Available 24/7
Terminal isn't reading cards
Fix it checklist
- Tap, insert or swipe the card again
- Restart the terminal
1. Tap, insert or swipe the card again
- Tapping? Try tapping the card again
- Inserting? Insert the chip or smartcard into the reader and only remove once the transaction is complete
- Swiping? Swipe the card in a smooth, swift motion (with the magnetic strip on the terminal side). Check the card is not damaged or cracked.
2. Restart the terminal
If you're still not getting a response from the card reader, you may need to restart your terminal. Make sure you disconnect the terminal from the power supply before you manually shut down the terminal.
- Hold the Func and Clear keys down for 2 seconds. This will shut down the terminal
- Hold the Enter key for 2 seconds until you see the start-up screen. This will restart the terminal
- Try tapping, inserting, or swiping the card again.
Contact us
Terminal still not reading cards?
Contact the Merchant Helpdesk
Available 24/7
Having trouble installing a battery on your EFTPOS Connect terminal?
Step 1. First, ensure the terminal isn’t connected to a power source.
Step 2. Turn your terminal over and unclip the battery compartment cover.
Step 3. You may need to rotate the locking dial to disengage the cover.
Step 4. Take the battery pack included in the box.
Step 5. Plug in the battery pack and make sure that it clips in securely.
Step 6. Close the battery cover and turn the lock to secure.
Can't see your error listed?
Refer to your EFTPOS Connect User Guide (PDF 5MB) or your EFTPOS Connect Quick Reference Guide (PDF 1MB).
Still need help?
Contact the Merchant Helpdesk
Available 24/7
Get customer support
Already using a St.George payment solution? Browse our support centre or call our helpdesk 24/7.
Important information
Applications for merchant services are subject to approval. Terms and Conditions (PDF 2MB) and other fees and charge (PDF 822KB) apply. Full details are available on request.
Merchant terminals vary in functionality and use and the individual device will have specific conditions and terms of use that apply. See the individual merchant device for further detail- EFTPOS Now, EFTPOS1 (PDF 1MB), EFTPOS Connect.
Bluetooth® is a registered trademark owned by Bluetooth® SIG, Inc. and use of the mark by Westpac is under license.
This is a general statement for information purposes only and should only be used as a guide. While all care has been taken in preparation of this information, no member of the Westpac Group, nor any of their employees or directors gives any warranty of accuracy or reliability nor accepts any liability in any other way, including by reason of negligence for any errors or omissions contained herein, to the extent permitted by law. Unless otherwise specified, the products and services described in this document are available only in Australia.