COVID-19: Customer Support

Supporting our business customers

We have introduced a number of measures to help our business customers manage the impacts of COVID-19.

We’re here to support you

We are currently receiving a high volume of customer enquiries and appreciate your patience. We are working hard to ensure that you have the help needed to support your business at this challenging time and will respond as soon as possible. We want to assure you that we’re here to support you and here’s some options you may like to consider:

Business loans and business credit card repayment deferrals

If you are currently on a COVID- 19 Business support package, your deferral period may be ending soon. To assist you, we have outlined important information and will be in touch prior to your repayment deferral period expiring.

Deferral extension

A further business loan repayment deferral period may be possible for some small business customers, following a review of your current circumstances.  Extension of the deferral period is subject to eligibility criteria and further credit assessment. 

Recommencing your repayments

Before your repayment deferral ends, you will need to ensure the following:

  • Check there are sufficient funds available for repayment of loans and that arrangements are made to make payments on the business credit card.
  • Ensure that repayments for loans initiated by direct credit from another institution or an employer are reinstated
  • For loans, where we initiated direct debit payments to the account prior to the repayment deferral period, those payment arrangements will be reinstated at the end of the repayment deferral period.
  • For business credit cards, refer to your last statement prior to your payment deferral period for the interest rates that your business credit card will revert to.
  • Contact us if you wish to request any changes to your direct debit arrangements.

 

Request more support

Let us know if you think you might need additional support or will be unable to resume repayments. We’re here to help and can discuss options that may be available to you.

Call 1300 883 174 or speak to your Relationship manager

If you need help with repayments on your home or investment property loan in the name of a business, trust or SMSF, please call Customer Assist on 1300 554 001 (Select option 2 followed by option 1) so we can help you work through the options available.

SME Recovery Loans

If your business has:

  • Received a JobKeeper payment between 4 January 2021 and 28 March 2021; or
  • Has been adversely affected by the recent floods you may be eligible to access a loan under the SME Recovery Loan Scheme.

 

Find out more

Alternatives to banking in branch

Business Banking Online

Bank online, on tablet and mobile and discover a fast and convenient way to stay on top of your business finances - anywhere, anytime.1

If you prefer to speak to one of our friendly staff, you can call our Business Banking Online Helpdesk on 1300 554 004.

 

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JobKeeper Payment scheme - temporary funding assistance

The JobKeeper Payment scheme ended on 28 March 2021. For further information on JobKeeper Payment scheme, please visit our COVID-19 FAQs.

 

Any questions?

During the COVID-19 pandemic we know you’ll have questions regarding our relief package and other matters, so we’ve answered some of the most frequently asked on our FAQs page. As the situation changes we’ll keep the page updated to reflect the latest information and guidance.

Check out FAQs


 

 

Getting back into business

Tips and tools to help keep your business running during crisis.
 

Find out more


 

Important information

1. Before using Internet and Phone Banking, please read the St.George Terms and Conditions for Internet Banking and Phone Banking (PDF 419KB) and before using Mobile or Tablet Banking please read the Mobile Terms and Conditions. The Product Disclosure Statement (PDS) for Business Banking Online and Payment Services includes: Terms and Conditions (PDF 346KB) , Fees and charges (PDF 496KB). The PDS is important and we encourage you to view, save and/or print these supporting documents. If you would like a paper copy of the PDS, please visit your local branch or request one by post. St.George issues the products on this website.