COVID-19: Customer Support

Supporting our Business Customers during COVID-19

We have introduced a number of measures to help our business customers manage the impacts of the pandemic

Apply for COVID-19 Financial Assistance

If your business is experiencing financial difficulty as a result of government health orders or COVID-19 related lockdowns we’re here to help. 

There are various assistance measures available depending on your business’ circumstances.
 

Apply now



or contact Business Assist on 1300 365 081.

We’re here to support you

The pandemic is continuing to cause disruption for households and businesses across Australia. Due to the latest lockdowns, our COVID-19 support measures for business customers impacted by the current lockdown have been expanded to give you the support you need. 

COVID-19 support update

If your revenue has been impacted by the latest lockdowns, financial assistance for eligible customers is available. This may include:

Temporary overdrafts to help with cashflow

  • Interest free temporary overdraft for existing eligible small business customers, up to $15,000 for a maximum of 45 days1.

Repayment deferrals on eligible business, equipment, and auto finance loans

  • Defer payments for three months on eligible business loans for small business customers with a total committed exposure of up to $3m – with loan term extensions as required.

SME Recovery Loan Scheme

Transactional and Merchants

  • No Interest Rate Adjustments for early terminations on Term Deposits or Farm Management Deposits for eligible small business customers.
  • Merchant Terminal Rental Fee, Minimum Monthly Service Fee or Simple Pricing Plan Fee refunds for up to three months for eligible small business customers upon request.

Business Credit Card

  • No monthly payments or interest charges on all balances for three months on eligible Business Credit Cards for eligible small business customers.

Ongoing support for customers impacted by COVID-19

  • Eligible customers may be able to access low interest rate business loans through the Federal Government’s SME Recovery Loans.

  • Case management support for our small business customers experiencing financial difficulty.

  • Business loan restructuring with no fees incurred for eligible products.

  • Referrals to financial counsellors or other support services.

Contact us to apply for COVID-19 support or to find out more

To find out more about eligibility and the options available, or to apply for COVID-19 business financial assistance, please contact our team at Business Assist on 1300 365 081.

If you are an auto-finance customer, please call 1300 883 174.

For more information on COVID-19 support for personal products, please visit www.stgeorge.com.au/covid-19

SME Recovery Loans

If your business has:

  • Received a JobKeeper payment between 4 January 2021 and 28 March 2021; or
  • Has been adversely affected by the recent floods you may be eligible to access a loan under the SME Recovery Loan Scheme.

JobKeeper Payment scheme - temporary funding assistance

The JobKeeper Payment scheme ended on 28 March 2021. For further information on JobKeeper Payment scheme, please visit our COVID-19 FAQs. 

Alternatives to banking in branch

Business Banking Online

Bank online, on tablet and mobile and discover a fast and convenient way to stay on top of your business finances - anywhere, anytime.2

If you prefer to speak to one of our friendly staff, you can call our Business Banking Online Helpdesk on 1300 554 004.

Getting back into business

Tips and tools to help keep your business running during crisis.
 

Find out more


 

Important information

Eligibility criteria applies for all financial assistance support.

1.  Interest charges in relation to the temporary overdraft will be reversed or refunded to the overdraft. COVID-19 temporary overdraft available to existing small business customers who have St.George as their primary bank and have a main transaction banking account with St.George. Other eligibility criteria apply.

2. Before using Internet and Phone Banking, please read the St.George Terms and Conditions for Internet Banking and Phone Banking (PDF 419KB). The Product Disclosure Statement (PDS) for Business Banking Online and Payment Services includes: Terms and Conditions (PDF 7MB) , Fees and charges (PDF 496KB). The PDS is important and we encourage you to view, save and/or print these supporting documents. If you would like a paper copy of the PDS, please visit your local branch or request one by post. St.George issues the products on this website.