Verifying and updating your details

Step 1

Please complete and provide the following documents listed below.  We have created a Guide (PDF 531KB) to assist you in obtaining certified ID. 

Step 2

Send your completed and certified forms in the post via a Reply Paid envelope, addressed to St.George Business Identification Team:

St.George Business Identification Team
Reply Paid 91348
SYDNEY NSW 2001

No stamp is required.
 

If you are located outside of Australia please pay for postage and send to:

St.George Business Identification Team
GPO Box 1806
SYDNEY NSW 2001
Australia

If you have any queries, please call our dedicated Business Identification team on 1800 100 238, (or +61 2 9155 7800 if calling internationally), 9am – 5pm AEST, Monday to Friday.

Step 1

Please complete and provide the following documents listed below.  We have created a Guide (PDF 589KB) to assist you. 
 

* Beneficial Owner/Controlling Person refers to the individual(s) that directly or indirectly owns a legal interest in the entity of 25% or more, and/or exercises actual effective control over the entity, whether from an economic or other perspective such as through voting rights.

Step 2

Send your completed and certified forms in the post via a Reply Paid envelope, addressed to St.George Business Identification Team:

St.George Business Identification Team
Reply Paid 91348
SYDNEY NSW 2001

No stamp is required.

If you are located outside of Australia please pay for postage and send to:

St.George Business Identification Team
GPO Box 1806
SYDNEY NSW 2001
Australia

If you have any queries, please call our dedicated Business Identification team on 1800 100 238, (or +61 2 9155 7800 if calling internationally), 9am – 5pm AEST, Monday to Friday.

Step 1

Please complete and provide the following documents listed below. We have created a Guide (PDF 399KB) to assist you.

^ Beneficial Owners for an Association can be:

- Chairperson, President or equivalent

- Other individuals – Any individual who has the capacity to make financial and operating decisions on behalf of the association, aside from the Chairperson, President or equivalent i.e. Secretary, Treasurer or equivalent officer.

Step 2

Send your completed and certified forms in the post via a Reply Paid envelope, addressed to St.George Business Identification Team:

St.George Business Identification Team
Reply Paid 91348
SYDNEY NSW 2001

No stamp is required.

If you are located outside of Australia please pay for postage and send to:

St.George Business Identification Team
GPO Box 1806
SYDNEY NSW 2001
Australia

If you have any queries, please call our dedicated Business Identification team on 1800 100 238, (or +61 2 9155 7800 if calling internationally), 9am – 5pm AEST, Monday to Friday.

Step 1

Please complete and provide the following documents listed below.  We have created a Guide (PDF 695KB) to assist you.

* A Beneficial Owner is:

- Each individual who owns (either directly or indirectly) 25% or more of the Partnership, such as a limited partner; OR 
- If no one owns 25% or more, each individual that Controls (either directly or indirectly) the Partnership.

Step 2

Send your completed and certified forms in the post via a Reply Paid envelope, addressed to St.George Business Identification Team:

St.George Business Identification Team
Reply Paid 91348
SYDNEY NSW 2001

No stamp is required.

If you are located outside of Australia please pay for postage and send to:

St.George Business Identification Team
GPO Box 1806
SYDNEY NSW 2001
Australia

If you have any queries, please call our dedicated Business Identification team on 1800 100 238, (or +61 2 9155 7800 if calling internationally), 9am – 5pm AEST, Monday to Friday.

Step 1

Please complete and provide the following documents listed below.  We have created a Guide (PDF 537KB) to assist you.

* The Beneficial Owner(s) of a trust are the person(s) that own or control each Trustee. Generally, where the Trustee is an individual, the Trustee will be the Beneficial Owner. 

Where the Trustee is a non-individual, the person(s) that owns or controls the non-individual will be the Beneficial Owner(s). 

Where no Beneficial Owner(s) can be identified under the ownership or control arrangement, an individual who holds the power to appoint or remove the Trustees of the trust, such as the Appointer of a trust must be identified. This individual should be outlined in the Trust Deed.

Step 2

Send your completed and certified forms in the post via a Reply Paid envelope, addressed to St.George Business Identification Team:

St.George Business Identification Team
Reply Paid 91348
SYDNEY NSW 2001

No stamp is required.

If you are located outside of Australia please pay for postage and send to:

St.George Business Identification Team
GPO Box 1806
SYDNEY NSW 2001
Australia

If you have any queries, please call our dedicated Business Identification team on 1800 100 238, (or +61 2 9155 7800 if calling internationally), 9am – 5pm AEST, Monday to Friday.

Please provide certified copies of the relevant identification documents as listed on the form, please refer to the ‘What you need to do’ section above. The certifier should certify that the photocopy is a true and correct copy of the original by writing on and signing the photocopy.  Please ensure the images in your ID documents are clear and easy to read.

For a full list of certifiers and ID documents, see our How to verify my identity (PDF 277KB).

An example of certified ID is shown below:

If visiting a branch, don’t forget to bring at least 2 forms of identification such as:

• Valid Australian Drivers licence
• Medicare card
• Passport
• Australian Birth Certificate Foreign Passport issued by a foreign government

Yes, all Australian banks must meet Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) requirements and have their own processes in place to identify their customers.

Scam SMSs and emails usually contain a link to a fraudulent website that asks you to sign into Online Banking to capture your personal information.

To be safe always log on directly to stgeorge.com.au website or app or visit a branch.

Learn more on how to spot a scam on our Protect yourself page.

Much of the information we hold about you will be stored electronically in secure data centres located in Australia. We also store information in other Westpac Group secure data centres or the data centres of our contracted service providers (including cloud storage providers), and some of these data centres may be located outside Australia.

We use a range of physical, electronic and other security measures to protect the security, confidentiality and integrity of the personal information we hold both in Australia and overseas.

For more information, please go to our Privacy Statement.

St.George takes the protection of its customer information and confidential information very seriously. We have rigorous security measures in place that protect the privacy and confidentiality of our customers, including industry best practice security and fraud detection techniques. We also constantly monitor the environment for emerging cyber threats, security issues and potential vulnerabilities across the Westpac Group.

Safeguarding your financial and personal information is our top priority.

Remember, when speaking with you, we will never request your Online Banking security codes or credit card expiry date/CVC numbers. If you are asked for this type of information, hang up as you could be speaking to someone posing as us.

If you are concerned the call is suspicious, call us directly on 1800 100 238, 9am – 5pm AEST, Monday to Friday (+61 2 9155 7800 if calling internationally).

In most cases we have the information and we’re asking you to confirm the details we have are correct and current. In other cases, certain details we need may not have been requested or collected at the time you opened your account, so we will need to collect this information from you.

We understand you may have questions about this request. You can find out more information or get in touch using the details below:

Call our dedicated Business Identification team on 1800 100 238, 9am – 5pm AEST, Monday to Friday (+61 2 9155 7800 if calling internationally).

Yes please refer to the ‘What you need to do’ section above for the form and certified ID document(s) that need to be submitted.

If you have any queries, you can call our dedicated Business Identification team on 1800 100 238, 9am – 5pm AEST, Monday to Friday (+61 2 9155 7800 if calling internationally).

Our team will also let you know the steps you need to take to ensure all your records are up to date.

We understand you need time to provide your details. However, if you do not provide the required details, we may restrict your account and the opening of new products and services until you confirm that your details are complete and up to date.

If you need help to complete this request, you can call us on 1800 100 238, 9am – 5pm AEST, Monday to Friday (+61 2 9155 7800 if calling internationally).

To unrestrict your account, please refer to the ‘What you need to do’ section above for the document(s) that need to be submitted.

If you have any queries, you can call our dedicated Business Identification team on 1800 100 238, 9am – 5pm AEST, Monday to Friday (+61 2 9155 7800 if calling internationally).

Our team will let you know the steps you need to take to ensure all your records are up to date.

We understand you may need additional time to provide your details and we will provide this. If you need additional time to complete this request, please contact the St.George Business Identification team directly on 1800 100 238, 9am – 5pm AEST, Monday to Friday (+61 2 9155 7800 if calling internationally).

Yes, your Power of Attorney can complete this on your behalf by either visiting a branch with original documents or certified versions of the documents; or if you have been provided a form they can complete the form on your behalf, including certified versions of the documents and mail it to address noted on the form.

To make it easier for your nominated attorney(s) to transact on your behalf at a branch, please ensure the details of your Power of Attorney are provided to St.George beforehand.  For full instructions on how to record your Power of Attorney with St.George please visit our Power of Attorney page.

We must understand the funds that our customers have with us and the source of their wealth.

Source of Funds refers to how and where the customer obtained the funds for a specific transaction. For example, this could be your salary/wages or pension.

Source of Wealth refers to where the customer’s wealth and assets came from – not just what is involved in a transaction of business relationship. For example, this could be an inheritance, employment income or investment earnings.

The account holder/s who are required to update their details will receive communications from us advising the steps they must take. If any party fails to complete the process within the timeframe specified, all account holders will be restricted from accessing any joint accounts.

If you have a relationship manager, please get in touch with them.

Identity theft is when someone gets enough of your personal information to steal your identity for personal or financial gain. Lost personal information also leaves you more susceptible to future scams or fraud, as stolen personal information is often sold illegally.

For more information on how to stay safe, check out the information and tools available to you.

By providing your details, it will be easier for us to contact you if we notice suspicious activities on your accounts.

St.George uses FileShare to securely exchange files containing sensitive or confidential information or files that are too large to be sent via email.

Data protection is a key focus area in St.George. By using this system, you help us in protecting your data and keep it secured. You should use the service:

• To receive documents that may include personal information sent to you by St.George.
• To send documents securely that may include personal information to St.George.

If you are a customer registered for Internet Banking, you may be able to verify and update your details using the St.George App or Online Banking via Mobile.

There may be 3 parts to the request:

• Verifying your identification
• Updating your employment and personal information
• Updating and verifying your contact details

Sign into the St.George App or Online Banking via Mobile

If you are overseas, you will need a working Australian mobile number so you are able to receive a One Time Password.

Verify your ID.

1. Logon to the St.George App or Internet Banking
2. Tap on the search icon if required to access the search bar
3. Search “Verify your ID”
4. Select “Verify your ID” and verify your personal information. 

Completing your personal information.

1. Logon to the St.George App or Internet Banking
2. Tap on the search icon if required to access the search bar
3. Search “Update my contact details”
4. Select “Update my contact details” and verify your personal information.

To register for Online Banking

For more information on how to register for Online Banking, please see St.George Online Banking.

Acceptable forms of ID for internet banking include a valid Australian driver licence, Passport, Medicare card or Australian birth certificate.