Complete the picture for your security

We have customer identification processes in place that aim to help keep your accounts safe.

We identify our customers according to our Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) program requirements.

If you are an existing customer, we may ask you to periodically confirm that the information we hold about you is up to date. We may also contact you to update our records with any additional information we require.

Yes, all Australian banks must meet Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) requirements and have their own processes in place to identify their customers.

Much of the information we hold about you will be stored electronically in secure data centres located in Australia. We also store information in other Westpac Group secure data centres or the data centres of our contracted service providers (including cloud storage providers), and some of these data centres may be located outside Australia.

We use a range of physical, electronic and other security measures to protect the security, confidentiality and integrity of the personal information we hold both in Australia and overseas.

For more information, please go to our Privacy Statement.

St.George takes the protection of its customer information and confidential information very seriously. We have rigorous security measures in place that protect the privacy and confidentiality of our customers, including industry best practice security and fraud detection techniques. We also constantly monitor the environment for emerging cyber threats, security issues and potential vulnerabilities across the Westpac Group.

We understand you need time to provide your details and we will provide this. However, if you do not provide your details in the requested timeframe, we may not be able to provide, or continue to provide, our products and services to you.

If visiting a branch, don’t forget to bring ONE Primary Photographic Identification Document or ONE Primary Non-Photographic Identification Document and ONE Secondary Identification Document, with at least one form of identification containing date of birth details.

Some examples include:

• Valid Australian Drivers License
• Medicare card
• Passport
  
• Australian Birth Certificate
• Foreign passport issued by a foreign government 

For other forms of valid identification see our Customer Identification page.

We are required to collect the following information from all of our customers. You will be requested to verify, update, or provide any missing details.

The information we collect includes:

1. Name
2. Date of Birth
3. Address
4. Phone
5. Email
6. ID Doc 1 (e.g. Valid Australian driver license)
7. ID Doc 2 (e.g. Valid Passport, Birth Certificate, Medicare)
8. Employment type (e.g. full time, part time)
9. Occupation category (e.g. Finance, Mining)
10. Occupation (e.g. Sales, Nursing)
11. Sources of income (e.g. Salary, Pension)
12. Source of wealth (e.g. Long term savings, inheritance, rental property)
13. Purpose of business relationship (e.g. Savings, everyday transaction account)
14. Tax residency country (e.g. US citizen)
15. Foreign tax number (applicable if you are taxed by foreign country)

Please have a look at our Customer Identification page to help decide what you need to bring with you for identification.

Please have a look at the ‘Find out what information you need to provide to become a customer’ on our Customer Identification page to help you decide what you need to bring with you for identification.

Yes, your Power of Attorney can complete this on your behalf by either visiting a branch with original documents or certified versions of the documents; or if you have been provided a form they can complete the form on your behalf, including certified versions of the documents and mail it to address noted on the form.

Please ensure you have registered your Power of Attorney with St.George before your Power of Attorney attends the branch to act on your behalf. For full instructions on how to register your Power of Attorney with St.George please visit our Power of Attorney page.

We must understand the funds that our customers have with us and the source of their wealth.

Source of Funds refers to how and where the customer obtained the funds for a specific transaction. For example, this could be your salary/wages or pension.

Source of Wealth refers to where the customer’s wealth and assets came from – not just what is involved in a transaction of business relationship. For example, this could be an inheritance, employment income or investment earnings.

The account holder/s who are required to update their details will receive communications from us advising the steps they must take. If any party fails to complete the process within the timeframe specified, all account holders will be restricted from accessing any joint accounts.

This step helps identify and verify you are the customer. We will only ask you for personal information when you have signed into your Internet Banking securely by visiting stgeorge.com.au or when using the St.George App. We will never ask you to click on any link in an SMS or email to provide this information.

In most cases we have the information and we’re asking you to confirm the details we have are correct and current. In other cases, certain details we need may not have been requested or collected at the time you opened your account, so we will need to collect this information from you.

We will never send an SMS containing a link that leads directly to sign-in pages, or to pages that ask you to enter personal or financial information.

We will never ask you to reply to an email to confirm or update your details.

The instructions from us will always require you to sign in to your Internet Banking or the St.George App, or visit your nearest branch. This assists to ensure your details remain safe.

You can complete the request online or via the St.George App.

For help on how to download the App go to: stgeorge.com.au/online-services/mobile-banking

For help on how to register for Internet Banking: stgeorge.com.au/online-services/internet-banking

You can complete this request via your St.George App with a working Australian mobile number if you have global roaming activated to receive One Time Password (OTP) - visit St.George Secure.

Identity theft is when someone gets enough of your personal information to steal your identity for personal or financial gain. Lost personal information also leaves you more susceptible to future scams or fraud, as stolen personal information is often sold illegally.

For more information on how to stay safe, check out the information and tools available to you.

By providing your details, it will be easier for us to contact you if we notice suspicious activities on your accounts.

If your account has been restricted, you can contact our ID Secure Team on 1300 663 578 or (+61 2) 9155 7522 if overseas, (Mon-Fri, 8am-7pm AEST), who may be able to help you complete the request and remove the restriction.

Remember, when speaking with you, we will never request your Internet Banking security codes or credit card expiry date/CVC numbers. If you are asked for this type of information, hang up as you could be speaking to someone posing as us.

If you are concerned the call is suspicious, call us directly on 1300 663 578 or (+61 2) 9155 7522 if overseas, (Mon-Fri, 8am-7pm AEST).