We're currently experiencing a high volume of calls, but you can find out the latest information on our COVID-19 Customer Support Hub.
If you would like to lodge a claim for loss of rent as your tenant has been financially impacted by COVID-19, you can help speed up the assessment by providing supporting documentation, such as a revised rental agreement.
Please read on for more details on the claiming process and to lodge your claim online.
Contact us if you have damage caused by water, or require emergency repairs or urgent assistance because:
Call for emergency assistance, 24 hours a day, 7 days a week
Please refer to your Policy Schedule to obtain your sum insured and to check your nominated excess. You can also access a summary of cover and benefits by visiting Home and Contents Insurance and Landlord Insurance.
Note: Your policy covers unforeseen events however, it may not cover general wear and tear.
We’ll contact you within 3 business days to confirm your claim number, and whether a Claims Assessor will be making an inspection of the loss or damage. We may also request further information or documents.
If a Claims Assessor is required, the Claims Assessor will contact you and arrange to visit you at a convenient time. If a Claims Assessor is not required we will contact you to progress your claim. If you have any questions about completing this form or about your claim, please contact us on 1300 655 489 during business hours.
Cover is subject to your application for insurance being accepted.
Product Disclosure Statements (PDS)
This information does not take your personal objectives, circumstances or needs into account. Read the relevant PDS(s) to see if this insurance is right for you.
Home and Contents Insurance is issued by Westpac General Insurance Limited ABN 99 003 719 319 (except workers compensation cover where applicable). St.George – a Division of Westpac Banking Corporation ABN 33 007 457 141 (the Bank) distributes the insurance, but does not guarantee the insurance.