Personal customers' terms and conditions

Products currently for sale

Select below to find the current T&Cs and recent changes.

Complete Freedom, Retirement Access Plus, Concession, Incentive Saver, Maxi Saver, Investment Cash

Summary of changes, effective 10 May 2024

Section reference	Change description
Summary of features	The overdraft facility is no longer for sale. It will continue to be available for customers previously approved for an overdraft.
Using your Accounts	The overdraft facility is no longer for sale. It will continue to be available for customers previously approved for an overdraft.

Visa Debit Card

Summary of changes, effective 19 February 2024

Section reference	Change description
Authorising Visa Debit card transactions section	Introducing a new card transactions block for cardholders under 18 years of age.
Definitions section	Introducing a new Definition for 'Elevated Risk Transactions'

Summary of changes, effective 18 March 2024

Section reference	Change description
Summary of Account features and benefits: Term Deposit Accounts	Added monthly, half-annually, annually and at maturity as Interest Payment options under ‘Other features and benefits’ section of Table 1.
Opening an Account	A new clause has been included to explain customer identification requirements and the steps taken if identification requirements are not met.
Interest	Added a new clause to clarify that interest is paid on the account anniversary date. If the anniversary date falls on a non-working day or day not available in a given month, interest will be paid on the preceding working day.
Who can close an Account	A new clause has been included to explain customer Account closure options as well as when we may initiate an Account closure.
Authority to operate	A new clause has been included to explain when an authorised signatories’ authority to operate a customer’s Account may be removed.
Changes to the terms and conditions	Under Type of change, amended the description for a change to terms and conditions that reflect a change to our business or technological systems and processes.

Summary of changes, effective 18 March 2024

Section reference	Change description
Opening and maintaining your Account	A new clause has been included to explain customer identification requirements and the steps taken if identification requirements are not met.
Withdrawals	A new clause has been included to explain customer Account closure options as well as when we may initiate an Account closure.
Opening and maintaining your Account	A new clause has been included to explain when an authorised signatories’ authority to operate a customer’s Account may be removed.
Changes to the Terms and Conditions	Under Type of change, amended the description for a change to terms and conditions that reflect a change to our business or technological systems and processes.