If you were on a COVID-19 credit card support package and your repayment pause is coming to an end, you’ll now need to start making repayments again. To help simplify the process, we’ve set out the steps for you below.
If you already receive your statements digitally as ‘eStatements’, you can find your repayment details in just a few steps online:
You can do this in a few simple steps via Internet Banking. To help, we’ve put together a simple guide.
To access your eStatements, you’ll need to register for Internet Banking first. It’s the convenient, secure way to manage your account wherever and whenever you need to.
Check your current statement for your next repayment due date and amount. You’ll then have several options to pay:
If you previously made repayments by direct debit, these will restart automatically. Unless you wish to update your direct debit settings, there’s nothing you need to do.
If you cancelled your direct debit, you’ll need to make your first repayment manually by transferring funds or using BPAY (make sure you allow enough time for the payment to be processed before the due date). After that, you can set up a new direct debit for any subsequent repayments.
If you usually transfer funds or use BPAY to make your credit card repayments, you can resume this as normal. Remember to allow enough time for the payment to be processed before the due date.