Auto Finance FAQs

Find the answer to your frequently asked question

• How do I change my Direct Debit account details?

  Please click on this link to complete and mail back your request:
  Please mail back your Direct Debit Form to:
  Reply Paid R1843
  Royal Exchange
  NSW 1225
• Can I change my repayment frequencies, due date and or amount?

  For your consumer finance loan, a change to any of the above details requires your existing loan to be refinanced in order to meet your needs.

  For Business Loan Accounts however, please call 1300 301 315 to discuss your options
• What are the operating hours of the Auto Finance Team?

  Monday – Friday 8.30am – 5.30pm AEST
• Can I sell my car while it is still under finance?

  Your car is held by St.George Finance as security for the term of your loan. If you wish to sell your car, your loan needs to be paid out in full at or before time of sale. To obtain a payout figure, please click here.
• Is comprehensive insurance required for my loan?

  Yes, at all times comprehensive insurance is required on the secured vehicle throughout the term of the loan
• How do I request a statement?

  The St.George Automotive & Equipment Finance Portal gives you 24/7 access to your loan details, at your convenience.

  Once registered, you can logon and view your payout amount, view your account details, see your transaction history, and obtain description of your car on finance.

  Click here to logon or register (first time user).
• Where can I read up on the Terms and Conditions that apply to my Auto Finance Loan?

  Please contact St.George Automotive Finance on 1300 301 315, 8:30am – 5:30pm (AEST), Monday – Friday to organise a copy of the Terms and Conditions to be sent to you.
• What do I do now that my residual (balloon payment) is due?

  Please call us on 1300 301 315 to discuss your options prior to your final payment date Monday – Friday 8.30am – 5.30pm AEST
• How do I update my contact details?

  Please click on the following link to update your contact details.
• How do I order a coupon book?

  Please click on the following link to order a coupon book.
• How do I organise a payout figure?

  The St.George Automotive & Equipment Finance Portal gives you 24/7 access to your loan details, at your convenience.

  Once registered, you can logon and view your payout amount, view your account details, see your transaction history, and obtain description of your car on finance.

  Click here to logon or register (first time user).