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How do I access online card services?

Download the St.George Mobile Banking App or register for Internet Banking if you’d prefer to use a desktop.


Top self-serve options

Activate my card

When you receive your new debit or credit card, before you can use it, you’ll need to activate it. You can do this instantly online.

Follow the prompts

Change my PIN

You can set or change a new card PIN securely online with our Secure Code service, which sends a unique code to your phone.


Find out how

Lock my card

If you’ve lost or had your card stolen, you can temporarily lock it1 until you find it, or if you can’t, report it lost or stolen.

Lock credit card

Reissue my card

We'll send a new card when yours is about to expire, but should you damage it before then, you can ask for a replacement.


Request replacement


Lost, stolen, or misplaced cards

Lost, stolen, or misplaced cards can be locked for up to 15 days or permanently cancelled.

  • Lock your card temporarily

    Quickly put a temporary lock1 on your lost card for up to 15 days using Internet or Mobile Banking to ensure your account is safe. The card will also be locked in any digital wallet, meaning if you need to access money, you should use Cardless Cash. If your card should turn up, you can just as easily unlock it.

  • Report your card lost or stolen

    If you've lost your card for good, report it lost or stolen to immediately stop all transactions on your account and request a new card to be reissued. Your replacement card details will be automatically updated in any digital wallet, meaning you can continue to make transactions without activating your replacement card.



Download the St.George App




Online security and support

Maximise your online privacy and security

Our Security Centre is your go-to place for hints, tips, and information to help keep yourself safe online. Find out about the latest frauds and scams to watch out for and, most importantly, how you can report suspicious activity to us.

Protecting you against card fraud

You're protected with 24/7 fraud monitoring of purchases and our Fraud Money Back Guarantee, ensuring reimbursement of unauthorised transactions if the cardholder hasn't contributed to the loss and contacted us promptly.2

Decrease your card limit or apply for a card increase.

Important information

Read the Internet and Phone Banking Terms and Conditions (PDF 926KB) at before making a decision, and consider whether the product is right for you.

1. Card Lock: Will temporarily stop all future card transactions on a Visa debit or personal credit card for up to 15 days unless you reactivate or cancel your card earlier. This means all scheduled or recurring payments using your card details will be stopped, but any direct debits on a linked bank account will continue as usual.

2. Fraud Money Back Guarantee: Our St.George Fraud Money Back Guarantee ensures that customers will be reimbursed for any unauthorised transactions provided that the customer has not contributed to the loss and contacted St.George promptly. Refer to the Credit Card Terms and Conditions (PDF 958KB) for full details, including when a customer will be liable.

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