Making a claim

If you're involved in an accident

• Don’t admit to anyone involved that you were at fault
• Call us on 1800 812 133 as soon as possible
• Where reasonably practical, write down the full names, addresses and phone numbers of all drivers, passengers and witness involved
• Take all reasonable steps to prevent any further loss or damage from occurring
• Or write down the vehicle registration numbers and insurance details of all vehicles involved or any other information that would reasonably allow us to identify the person so we may exercise our rights of recovery and to support your claim
• The insurer will advise you about any other aspects of the claims procedure which apply (this information can also be found in the policy terms and conditions)

You may need to provide us with this information when making a claim.

If your car is stolen or maliciously damaged

You should call the police as soon as reasonably possible if your car is stolen or maliciously damaged. Where reasonable, you may need to provide the name of the police officer and police stations where you made the report.