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Security

St.George is committed to providing you the most up-to-date security information and advice about online threats.

As a preventive security measure, we strongly recommend you download and install Trusteer Rapport free of charge on all computers used to access Business Banking Online as soon as possible.

Please go to stgeorge.com.au/trusteer for more information and step-by-step installation guide.

7 ways to reduce your business falling victim to online fraud

  1. Download Trusteer Rapport on all devices - Trusteer adds an additional layer of protection against online identity theft and fraudulent transactions. Safeguard your business by downloading on any computer or server that you use for Business Banking Online. Find out more.
  2. Use a SecurID® token which provides an extra layer of protection by generating a one-time-password used to authorise certain transactions and features. Find out more.
  3. Two users to authorise payments - If you aren't already using multiple authorised users to approve payments from your Business Banking Online profile, talk to your banking representative for further information. Find out more.
  4. Keep data safe - implement a regular backup procedure for a simple way to safeguard critical business data. Set user restrictions on your staff members' computer and encrypt your databases. Talk to your IT professional for more information.
  5. Be on the lookout for business scams – verbally confirm all emails claiming to be from a supplier or someone within your company, before performing any account changes or urgent payment requests. Find out more.
  6. Check and report - If you believe your security has been compromised, or notice a transaction you did not make, contact us immediately on 1300 554 004.
  7. Implement a cyber security strategy to counter the evolving cyber threats. E.g. ensuring secure remote access protocol and setting up firewall rules. Talk to your IT professional for more information.

What is a Hoax email?

A Hoax email is designed to steal money by phishing for information or by installing malicious software on the user’s computer.

What to do if I receive a Hoax?

If you receive an email that you think could be a hoax, do not click on any links embedded in the email or reply to the email in any way.

If a hoax email claims to be from St.George, let us know by forwarding the email as an attachment to hoax@stgeorge.com.au and then deleting the email from your mailbox. Please do not change the subject line in any way.

Note: St.George will never send you emails that ask you to enter personal information, redirect you to Business Banking Online, or tell you to call a telephone number and enter account or personal information.

If you believe that you may have entered a hoax website, please call the Business Banking Online Help desk on 1300 554 004.

Our top 3 tips to avoid falling victim to hoax email scams:

  1. Never make changes to payee information requested via email without verbal confirmation from a trusted person.
  2. Never use the contact details or links provided in the request. Only use contact details from trusted sources such as phone book or company website.
  3. Share this information with your management and staff to keep them informed about these types of security threats and provide guidance on how to deal with scam emails.

You can also sign up for regular online safety and security updates with Stay Smart Alert Service at staysmartonline.gov.au/alert_service.


June 2017

Information: Hoax email

Description: The Australian Securities and Investments Commission (ASIC) is warning their customers to be vigilant of scam emails purporting to be from ASIC. The email asks recipients to view an important message from ASIC. Clicking this link may lead to malicious software being installed onto your machine, which could be used to compromise your online activities, including your banking. Do not open the attachments, reply to the email or act on the instructions without verbal confirmation from a trusted contact. If you are unsure of any suspicious emails that you may receive requesting a payment please contact us immediately on 1300 554 004.

ASIC scam email

July 2016

Information: New Bank Account (Hoax email)

Description: An email has been circulated stating that the BSB and Account Number of an organisation has changed. It requires you to open an email attachment to retrieve the new details. Do not open the attachments, reply to the email or act on the instructions without verbal confirmation from a trusted contact. If you are unsure of any suspicious emails that you may receive requesting a payment please contact us immediately on 1300 554 004.

hoax email
hoax email

April 2016

Information: Hoax Email

Description: An email has been circulated stating you are required to open an invoice attachment, and complete a payment. Please make sure you do not follow these steps and do not click on any links in this email. They will attempt to inject your machine with malicious software. If you are unsure of any suspicious emails that you may receive requesting a payment please contact us immediately on 1300 554 004.

hoax email
hoax email

January 2016

Information: Hoax Email

Description: An email has been circulated stating that our website is changing and that you will need to update the compatibility settings on your browser. Please make sure you do not follow these steps and do not click on any links in this email. They will attempt to inject your machine with malicious software. If you are unsure of any suspicious emails that you may receive claiming to be from BBO, please contact us immediately on 1300 554 004.

hoax email

December 2015

Information: Hoax SMS

Description: SMS messages have been sent advising customers of a notification on your account. Please do not click on the link in this SMS. It is an attempt to compromise your banking credentials. If you are unsure of any suspicious SMS that you may receive claiming to be from Bank of Melbourne Business Banking Online, please contact us immediately on 1300 554 004.

hoax sms

What is Malware?

Malware [malicious software] is programming designed to disrupt and gather information that can lead to loss of privacy or allow unauthorized access to systems. Examples of Malware are: Computer Viruses, Worms, Trojan horse, Spyware, Adware and Keyloggers.

What to do if you think you have Malware on your computer?

Do not enter in any personal information and report it to a IT security expert immediately. If you have submitted banking information, then contact Business Banking Online as soon as possible on 1300 554 004, 8am - 8pm (EST), Monday to Friday and 9am - 5pm (EST), Saturday.

February 2017

Information :  Computer infected by malicious software (Trojan)

Description: After signing into BBO, you may be presented with the window below asking for you to confirm your details. This means your computer has been infected by malicious software and a password stealing Trojan. Please do not provide your details.
Install (free) Trusteer Rapport software by typing into your browser www.stgeorge.com.au/trusteer and contact us immediately on 1300 554 004.

PC infected by malicious software (trojan)

March 2016

Information :  Computer infected by malicious software (Trojan)

Description: When signing into BBO, you may be presented with the window below advising to enter your Token Serial Number. This window below indicates your computer has been infected by malicious software such as a Trojan. If you are unsure of any suspicious screens that may be presented when signing into BBO, please contact us immediately 1300 554 004.

Malware Sample

October 2015

Information: Computer infected by malicious software (Trojan)

Description: After signing into BBO, you may be presented with the window below advising we are experiencing slowness. This window below indicates your computer has been infected by malicious software such as a Trojan. If you are unsure of any suspicious screens that may be presented when signing into BBO, please contact us immediately on 1300 554 004.

BBO hoax

July 2015

Information: Computer infected by malicious software (Trojan)

Description: After signing into BBO, you may be presented with the window below asking for your Authentication Device details. This means your computer has been infected by malicious software such as a Trojan. Do not enter your Authentication Device details. Please contact us immediately on 1300 554 004.

Malicious Software

July 2015

Information: Computer infected by malicious software (Trojan)

Description: After you have signed off from BBO, you may be presented with the windows below requesting you participate in a quiz or survey. The windows below indicate your computer has been infected by malicious software such as a Trojan. If you are unsure of any suspicious screens that may be presented when signing off from BBO, please contact us immediately on 1300 554 004.

PC infected by malicious software (trojan)
PC infected by malicious software (trojan)

July 2015

Information: Computer infected by malicious software (Trojan)

Description: After signing into BBO, you may be presented with the window below advising we have technical issues and updates. They request you give them a call for any questions. This window below indicates your computer has been infected by malicious software such as a Trojan. If you are unsure of any suspicious screens that may be presented when signing into BBO, please contact us immediately on 1300 554 004.

PC infected by malicious software (trojan)

June 2015

Information : Computer infected by malicious software (Trojan)

Description: After signing into BBO, you may be presented with the window below asking for your Digital Certificate details. This means your computer has been infected by malicious software such as a Trojan. Do not browse for your Digital Certificate or provide your Passphrase. Do not click on the hyperlink. Please contact us immediately on 1300 554 004.

PC infected by malicious software (trojan)

May 2015

Information: Computer infected by malicious software (Trojan)

Description: After logging into BBO, you may be presented with the window below asking for your token details. This means your computer has been infected by malicious software such as a Trojan. Do not confirm your password or provide your token serial number. Please contact us immediately on 1300 554 004.

Hoax sample