Skip to main content Skip to accessibility page Skip to search input

Lost, stolen and misplaced card

Lost, stolen or misplaced cards can be locked for 15 days or permanently cancelled.

Lock your card temporarily

Easily put a temporary lock on your lost card for up to 15 days using Internet or Mobile Banking to make sure your account is safe. If your card turns up, you can simply unlock it. Learn More.

Report your card lost or stolen

If you've lost your card for good, report it lost or stolen to immediately stop all transactions on your account and request a new card to be reissued.

Important information

Card lock will temporarily stop all future card transactions on a Visa debit or personal credit card for 15 days, unless you reactivate or cancel your card earlier. This means all scheduled or recurring payments using your card details will be stopped, but any direct debits on a linked bank account will continue as usual.